Technical Support Specialist
4 weeks ago
Industry: Technology / IT Services
Location: Clark Pampanga
Work Setup: Onsite | Chat, Email & Voice Support
Schedule: Shifting, 5-day work week
Salary Package: ₱28,000 (Package)
BENEFITS
- Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
- Rice Allowance
- Account Allowance
- Career Development & Training Opportunities
- Stable Onsite Work Setup
JOB REQUIREMENTS
- College/Associate’s degree in IT or related field (Undergrads of IT-related courses are welcome)
- Minimum 1 year experience in technical support or similar role (non-Telco)
- Strong knowledge of Windows & Apple OS, MS Office Suite, Disk Management, Network Configuration
- Familiarity with Active Directory (AD) and Group Policy Object (GPO)
JOB RESPONSIBILITIES
- Provide technical support via chat, email, and voice channels
- Troubleshoot OS, software, and network-related issues
- Perform basic AD/GPO configurations and system setups
- Document resolutions and escalate complex issues
- Ensure high customer satisfaction through clear and empathetic communication
RECRUITMENT PROCESS (Onsite)
- HR Interview
- Technical Assessment
- Hiring Manager Interview
- Job Offer
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