Technical Support Lead

3 days ago

Clark Freeport Zone Pampanga, Philippines Traxxall Technologies Inc Full time ₱1,200,000 - ₱2,400,000 per year

Mission Statement:

The Technical Support Lead will serve as the primary point of contact for all technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications.

This individual will demonstrate exceptional customer service and communication skills and a passion for working with a wide range of technologies. They will possess strong analytical and troubleshooting skills and efficiently prioritize and resolve support requests while completing assigned project work to meet the needs of the business.

Essential Duties and Responsibilities:

· Promptly respond to and resolve tier 1, 2, and 3 end user support requests and log activity in the ticketing system.

· Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches.

· Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.

· Provide after-hours on-call support as required.

· Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date.

· Set up A/V equipment and video conferencing software and support live meetings.

· Procure IT hardware and software application licenses.

· Monitor and respond to security alerts taking remedial action as necessary.

· Create and maintain technical user guides and IT procedures.

· Serve as project lead or technical resource for a variety of IT projects.

· Perform other responsibilities and tasks as assigned.

Education and Experience:

· Minimum of 4 years' experience providing end user support in a fast-paced corporate environment.

· B.S. in Information Systems or Computer Science, or related field.

· Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred.

· Excellent knowledge of Windows operating systems, especially Windows 11.

· Minimum 2 years of experience in M365 technologies not Azure: specifically, OneDrive, Intune, SharePoint, Defender, and Exchange.

· Minimum of two years' experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory.

· Minimum of two years' experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive.

· Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.

· Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities.

· Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration.

· Experience with computer imaging and package deployment solutions.

Personal Attributes:

· Exceptional customer service orientation.

· Excellent oral and written communication skills.

· Able to work independently to troubleshoot and resolve a wide range of technical issues.

· Eager to learn and implement new technologies.

· High attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritize and execute tasks in high-pressure situations.

· Considers security best practices, business context, and other factors when completing work.

  • Technical Support Lead

    3 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Jet Support Services, Inc. (JSSI) Full time ₱1,200,000 - ₱3,600,000 per year

    The Technical Support Lead will serve as the primary point of contact for all technical support requests related to desktop and end user computing, conference room A/V equipment, and software applications.This individual will demonstrate exceptional customer service and communication skills and a passion for working with a wide range of technologies. They...

  • Technical Support

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines Owens Asia, Inc. Full time ₱200,000 - ₱400,000 per year

    LOCATION:Owens Asia, Inc. is located atOne West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB RESPONSIBILITIES:Provides technical support and guidance to resolve users' computer hardware and software problems.Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if...

  • Technical Support Specialist

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines TwistResources, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a highly skilled Technical Support Specialist with expertise in ticket triage, HRIS systems, and strong documentation practices. The ideal candidate will have experience supporting HR and payroll solutions. This role requires exceptional troubleshooting skills, the ability to manage and resolve customer issues efficiently, and a strong...

  • Technical Support

    1 day ago

    Clark Freeport Zone, Philippines Owens Asia, Inc.. Full time ₱40,000 - ₱60,000 per year

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.JOB RESPONSIBILITIES:Provides technical support and guidance to resolve users' computer...

  • IT - Technical Support

    2 weeks ago

    Clark Freeport Zone, Philippines Nova Team Solutions Full time

    The Technical Support Specialist will be the first point of contact for clients raising support requests. This role is responsible for ensuring timely and professional communication throughout the lifecycle of each ticket — from triage through to resolution or escalation.The role involves managing the support queue, maintaining service levels, and ensuring...

  • Technical Support Engineer

    5 days ago

    Clark Freeport Zone, Philippines ABACODE Full time ₱96,000 - ₱600,000 per year

    Clark, Pampanga, PhilippinesFull TimePhilippines - Information TechnologyMid LevelAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...

  • Technical Support Representative I

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Live Group International Pty Ltd Full time ₱250,000 - ₱450,000 per year

    About UsEstablished in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 140 people continues to focus on innovation in the highly competitive payments landscape.We're proud to nurture an environment where you'll love what you do,...

  • Technical Support Representative

    2 weeks ago

    Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱300,000 - ₱420,000 per year

    COMPANY PROFILE: Information technology, outsourcing, and business consulting services that offer services to clientsPosition: Technical Support RepresentativeIndustry: BPO CompanyWork Location: Clark PampangaSalary: Php 25,000 to Php 35,000Work Schedule: Shifting (Morning, Mid and Night shift)Work Set Up: Working OnsiteQualifications:Graduate of IT,...

  • AU Technical

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱300,000 - ₱500,000 per year

    Discover 100% YOU as an AU Technical Estimator Apply nowPosition: AU Technical EstimatorLocation: Central LuzonWork setup & shift: Onsite | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral Program Your RoleAs an AU Technical Estimator, you are responsible for:Sales &...

  • AU Level 1 Technical Support

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱400,000 per year

    Discover 100% YOU as an AU Level 1 Technical Support Apply nowPosition: AU Level 1 Technical SupportLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Level 1 Technical Support, you are...