Software Support Analyst

3 days ago


LapuLapu City, Philippines Archangel Technologies, Inc. Full time

ARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients’ businesses to achieve more satisfied customers, attract investors, and earn more profit.A Software Support Analyst's role is to study, review, and analyze user/client needs to create system solutions that support overall business strategies. Document system requirements, define scopes and objectives, and assist in the creation of system specifications. Ensures the quality of system development and implementation.Work Schedule - Monday to Friday, 8 AM to 5 PMOffice Location - Unit 20, The Arcade Building, Pajo, M.L. Quezon National Hi-Way, Lapu-Lapu City, CebuQUALIFICATIONSBachelor’s Degree in Information Technology, Computer Science, or any related course.At least a year of experience in the Business Systems Analyst industry.Excellent oral and written communication, interpersonal, and presentation skillsSelf-motivatedStrong analytical and organizational skills; detail-orientedAbility to adapt quickly to changing business and customer needsAbility to handle multiple projects and tasks simultaneouslyAbility to learn new applications and system features quicklyDedicated to the best possible customer experience and takes initiative toward improving itAbility to articulate technical and functional concepts to technical and non-technical audiencesHas good communication skills in English, both oral and writtenknowledgeable in MS VisioExcellent interpersonal skills and solid communication with all levels of managementBasic knowledge of software development lifecycle (SDLC)JOB DESCRIPTION1st level of support after deployment of the System.Analyze software-related issues and propose solutionsIdentify completeness of application/solution and facilitate UATFix software problems, and tests, and provide solutions before implementationProvides references for users by writing and maintaining user documentation; providing work instructions, and support; training usersMaintains user confidence and protects operations by keeping information confidential.Logs customer feedback for process improvementCreate and maintain comprehensive support documentationDocument software support activities thoroughly, accurately, and on timeReview work log, and customer feedback periodically with the supervisor and other analysts and technicians, to identify and act on opportunities for improvementWhy Join Us?We offer a Health Benefit package for our employees and qualified dependentsDomestic/International business travel opportunities - All expenses paid by the companyPromotes Communication and CollaborationDynamic environment and opportunities for promotionsJob Types: Full-time, PermanentPay: Php15,000.00 - Php20,000.00 per monthBenefits:Additional leaveCompany Christmas giftCompany eventsHealth insuranceOpportunities for promotionPay raisePromotion to permanent employeeSchedule:8 hour shiftMonday to FridaySupplemental pay types:13th month salaryOvertime payPerformance bonusAbility to commute/relocate:Lapu-Lapu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)



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