Overall Account Supervisor

We are looking for an Overall Account Supervisor to lead and manage account operations while ensuring excellent team performance and client service delivery. The ideal candidate is a strong leader with excellent communication skills, capable of handling multiple teams/accounts and resolving operational challenges efficiently.

Qualifications & Skills:

• Strong leadership and people-management skills
• Excellent communication and interpersonal abilities
• Ability to manage teams or accounts effectively
• Strong problem-solving and decision-making skills
• Experience in outsourcing, BPO, or operations supervision is an advantage
• Knowledge of labor policies, performance management, and client service standards

Job Responsibilities:

• Supervise overall daily account operations and ensure smooth workflow across assigned teams/accounts
• Lead, coach, and support team leaders and staff to meet performance and productivity targets
• Monitor team performance, attendance, and compliance with company and client standards
• Ensure excellent client service by addressing concerns, providing updates, and maintaining strong client relationships
• Handle escalations and resolve operational issues promptly and effectively
• Conduct regular performance evaluations and provide feedback, coaching, and corrective actions when needed
• Coordinate with internal departments (HR, Payroll, Operations, and Recruitment) to support account requirements
• Ensure compliance with labor policies, company rules, and performance management processes
Prepare and submit reports on team performance, account status, and operational updates to management
• Support continuous improvement initiatives to enhance efficiency and service quality

Why apply with us?

• Competitive compensation and career growth opportunities
• Offers Full-time employment and Career Growth
• Easily accessible from almost any part of the Metro Cebu area.
• Service Incentive Leaves Upon Regularization
• Attendance Productivity Incentives
• Additional Hazard Pay within Qualifying Hours
• Stable Job with Salary Appraisals
• Holiday and Night Differential Premium Pay Rates
• Job Promotion is highly possible... if YOU have the drive.
• HMO/Health Insurance
• Work-Life Balance
• Free Pre-hiring Medical Laboratories
• Free Coffee

Note: We conduct a virtual interview process, including an initial interview and assessment.
To schedule your virtual interview, please visit: https: // calendly. com / recruitement - staffoutsourcing.

Our virtual process includes:

• Preliminary screening via video meet.
• Skills assessment and evaluation
• Interview with our HR team

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

Overview:

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.


How to Apply

Location:

Lower Ground Floor, MDCT Building, Leyte Loop, Cebu Business Park, Barangay Hipodromo, Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday through Friday only. Bring a copy of your updated resume & valid ID.