Overall Account Supervisor

Job Summary

We are looking for an Overall Account Supervisor to lead and manage account operations while ensuring excellent team performance and client service delivery. The ideal candidate is a strong leader with excellent communication skills, capable of handling multiple teams/accounts and resolving operational challenges efficiently.

Qualifications & Skills

Strong leadership and people-management skills
Excellent communication and interpersonal abilities
Ability to manage teams or accounts effectively
Strong problem-solving and decision-making skills
Experience in outsourcing, BPO, or operations supervision is an advantage
Knowledge of labor policies, performance management, and client service standards

Job Responsibilities

Supervise overall daily account operations and ensure smooth workflow across assigned teams/accounts
Lead, coach, and support team leaders and staff to meet performance and productivity targets
Monitor team performance, attendance, and compliance with company and client standards
Ensure excellent client service by addressing concerns, providing updates, and maintaining strong client relationships
Handle escalations and resolve operational issues promptly and effectively
Conduct regular performance evaluations and provide feedback, coaching, and corrective actions when needed
Coordinate with internal departments (HR, Payroll, Operations, and Recruitment) to support account requirements
Ensure compliance with labor policies, company rules, and performance management processes
Prepare and submit reports on team performance, account status, and operational updates to management
Support continuous improvement initiatives to enhance efficiency and service quality

Why apply with us?

Competitive compensation and career growth opportunities
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee

Note: We conduct a virtual interview process, including an initial interview and assessment.

Our Virtual Process Includes

Preliminary screening via video meet.
Skills assessment and evaluation
Interview with our HR team

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

Overview

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

How To Apply

Location:

Lower Ground Floor, MDCT Building, Leyte Loop, Cebu Business Park, Barangay Hipodromo, Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday through Friday only. Bring a copy of your updated resume & valid ID.
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