Customer Service Assistant
3 days ago
Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.
Position: Customer Service Assistant (Open for Fresh Graduates)
Company Industry: BPO Company
Location: Clark, Pampanga
Postal Code: 2023
Salary Offer: Php20,000-Php25,000
Work Schedule: Shifting Schedule
Work Set Up: Work Onsite
Benefits:
✨Government Mandated Benefits
✨HMO for Employee and 2 Free Dependents (On Day 1)
✨13th Month Pay
✨Sick Leave
✨Vacation Leave
Job Requirements:
✨Bachelor’s degree holder
✨Open for Fresh Graduates
✨Willing to work on a shifting schedule
✨Willing to work fully onsite in Clark, Pampanga
✨Can start as soon as possible
Job Responsibilities:
✨ Respond promptly and professionally to customer inquiries, delivering clear guidance and effective solutions to resolve issues.
✨ Conduct follow-ups with clients to ensure concerns are fully addressed and customer satisfaction is achieved.
✨ Analyze reports and data to identify recurring issues, trends, and opportunities for service improvement.
✨ Maintain accurate and organized customer records across all systems and platforms, ensuring data integrity and confidentiality.
✨ Support overall team operations by performing additional duties as assigned to enhance service quality and efficiency.
Recruitment Process (Online and Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer
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