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CSR - Tech Support Specialist

4 weeks ago

Cubao, National Capital Region, Philippines Sapient Global Services Full time
Easy, no-hassle and Fast One-day Hiring process Earn up to 28k monthly plus more benefits We are looking for a Tech Support Specialist in our Metro Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Provide technical support and troubleshooting for a range of tech products and services.

• Handle technical inquiries, issues, and support requests from customers.

• Offer accurate information and solutions related to hardware, software, and connectivity problems.

• Process service requests and follow up to ensure customer satisfaction.

• Resolve technical issues and escalate complex problems as needed.

• Maintain detailed records of support interactions and resolutions.

Qualifications:

• High school diploma or equivalent required; a degree in IT, Computer Science, or a related field is a plus.

• No prior tech support experience necessary—we provide comprehensive training

• Strong communication and problem-solving skills.

• Basic understanding of tech products, software, and troubleshooting techniques.

• Ability to work independently and adapt to changing technical environments.

• Familiarity with support tools and systems is a plus but not required.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply today