Hotel Manager

Required Qualifications

• Graduate of any related college degree

• Should have a strong background in hospitality management

• Excellent communication and leadership skills

• Must have a keen eye for detail

• Must have a balance of operational, financial, and people management skills to ensure the smooth and successful operation of the property.

Specific Functions:

1. Develops and implements comprehensive operational policies, procedures, and standards to maintain the hotel's efficiency and quality;
2. Oversees the activities of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and collaboration;
3. Monitors and analyzes key performance indicators, such as occupancy rates, average daily rate, revenue per available room, and guest satisfaction scores;
4. Identifies and addresses operational issues, implement corrective actions, and continuously improve hotel processes;
5. Ensures compliance with all applicable laws, regulations, and industry best practices;
6. Prepares and manages the hotel's annual budget, allocating resources effectively to maximize profitability and return on investment;
7. Monitors and analyzes financial data, such as revenue, expenses, and cash flow, to make informed decisions and implement cost-effective strategies;
8. Develops and implements pricing strategies, revenue management techniques, and marketing initiatives to drive occupancy and maximize profitability;
9. Oversees the hotel's accounting (Including expenses) and reporting systems, ensuring accurate financial records and timely reporting;
10. Negotiates and manages contracts with suppliers, vendors, and third-party service providers to optimize costs and maximize value;
11. Recruits, trains, and develops a highly skilled and motivated hotel staff, ensuring they are equipped to deliver exceptional guest service;
12. Establishes and maintains effective employee management practices, including performance reviews, training programs, and career development opportunities;
13. Fosters a positive and collaborative work environment, promoting open communication, team building, and employee engagement;
14. Addresses and resolves any employee-related issues, such as disputes, disciplinary matters, and grievances, in a fair and professional manner;
15. Ensures compliance with all labor laws, regulations, and hotel policies related to human resources;
16. Interacts with guests, actively seeking feedback, and addressing any concerns or complaints in a timely and effective manner;
17. Develops and implements strategies to enhance the overall guest experience, anticipating and exceeding guest expectations;
18. Establishes and maintains strong relationships with key stakeholders, such as travel agents, corporate clients, and local community partners;
19. Promotes the hotel's brand, image, and reputation through various marketing and promotional activities.
20. Monitors and responds to online reviews, ratings, and social media feedback to maintain the hotel's reputation and improve service delivery;
21. Develops and implements the hotel's long-term strategic plan, aligning with the overall business objectives and industry trends;
22. Leads the hotel's management team in setting achievable goals, establishing priorities, and driving continuous improvement;
23. Identifies and capitalizes on new business opportunities, such as expanding services, enhancing facilities, or targeting new market segments;
24. Represents the hotel in industry events, conferences, and networking activities to stay informed about industry developments and best practices;
25. Fosters a culture of innovation, creativity, and adaptability within the hotel to ensure its long-term success and competitiveness;
26. Performs other related tasks that maybe assigned by the immediate head.

Key Competencies

• Management & Leadership Skills

• Excellent written and verbal communication skills (Communication, Presentation and Negotiation skills)

• Strong leadership skills

• Knowledge of functional roles in the organization

• Understanding of Marketing objectives, strategies and action plans

• Understanding of competitive trade and Industry structures

• Excellent work ethic that demonstrates assertiveness, motivation and dedication to the Job

• Strategic thinking, analytical ability and problem-solving skills

• Territory Development skills

• Computer skills-MS Office

---