Customer Retention Manager

4 weeks ago


General Trias, Calabarzon, Philippines Seller's Hub Full time
About the Role:

We're looking for a Customer Retention Manager to lead and innovate our customer engagement and retention strategies in the e-commerce space. This role is perfect for someone who's a seasoned leader, analytical, and passionate about driving repeat purchases through personalized and tech-enabled customer experiences.

Key Responsibilities:

Design, implement, and optimize customer retention programs with a focus on recurring purchase behavior.
Lead and coach a team to execute retention strategies and hit performance metrics.
Use and explore automation tools/systems to scale retention efforts.
Generate, analyze, and present sales and financial reports.
Improve the post-purchase experience to foster loyalty and satisfaction.
Track customer behavior, analyze insights, and make data-backed recommendations to improve retention rates.

Qualifications:

-Proven Sales Experience – preferably with a certificate or record of hitting sales quotas.
-Strong Background in B2C Customer Retention – with recurring/re-occurring purchases from a customer base.
-Leadership Experience – minimum of 3 years in a supervisory or managerial capacity.
-Reporting Skills – able to create and interpret both sales and financial reports.
-Tech-Savvy – capable of learning and applying automation tools; computer literate.
-Familiarity with automation and retention platforms/tools.
-Nice to Have (but not required):
-Hands-on experience with automation tools for task efficiency.
-Experience working with CRM integrations and digital retention tools

Location: 4th Floor, The Zhang Place, Brgy. Manggahan, General Trias City, Cavite

Seller's Hub, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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