Customer Experience Ambassador

3 weeks ago

General Santos, Soccsksargen, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident we can achieve this goal.

Job Description

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Duties And Responsibilities
  • Assist walk-in subscribers with their concerns and queries.
  • Sell all products and services to walk-in customers.
  • Perform product demonstrations.
  • Accept, screen, evaluate, and approve documents received from subscribers.
  • Practice timely and efficient customer delivery to achieve team targets.
  • Comply with agreed shift schedules and attendance policies, including pre-approval of OT.
  • Maintain a clean workplace following established 5S standards.
  • Execute functions as required by Iris system policies, including cashiering, accepting and selling stocks, and inventory management.
  • Ensure proper monitoring and resolution of after-sales transactions.
  • Encode all transactions accurately and pass on relevant information to support groups.
  • Transmit subscriber documents to the Credit Library timely and accurately.
  • Function as a custodian or cashier as needed.
KPIs
  • Achieve store's sales and revenue targets.
  • Maintain high customer satisfaction (CSAT/MSP) and manage line wait times.
  • Meet SLA standards for all transactions.
  • Aim for minimal or zero exceptions.
  • Complete all training requirements, including attendance and passing examinations.
Top 3-5 Deliverables
  • Achieve and exceed sales targets.
  • Maintain high levels of customer satisfaction.
  • Implement effective visual merchandising strategies.
  • Optimize store operations for efficiency and profitability.
  • Develop and lead a high-performing store team.
Certifications

Certifications in retail management, customer service, or sales techniques are optional but advantageous.

Equal Opportunity Employer

Globe promotes equal opportunity in its hiring process. Discrimination is not tolerated. Our Diversity, Equity, and Inclusion Policy can be accessed here.

Make Your Passion Part of Your Profession. Join us in creating a Globe of Good. Explore opportunities with us.

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