Senior Team Lead
6 days ago
The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.Support the rollout of new tools, documentation practices, and training initiatives.Ensure that team KPIs such as Call per hour target, productive hours and accuracy.Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.Be approachable and available to team members, promoting open communication and support.Promote a culture of collaboration, accountability, and continuous learning. JOB REQUIREMENTS Bachelors degree or equivalent work experienceFluent in English (C1 level or above), with strong communication and leadership skills.Minimum 23 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role.In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).Strong analytical, decision-making, and problem-solving skills.Comfortable using billing systems, claim portals, and productivity monitoring tools.Ability to thrive in a fast-paced, client-driven environment.
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Senior Team Lead
4 days ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists. Conduct regular...
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Fund Services.FR Team Lead
4 weeks ago
Muntinlupa, Philippines The Citco Group Limited Full timeJoin to apply for the Fund Services.FR Team Lead role at The Citco Group Limited . The Citco Group Limited is the market leader and premier provider in asset servicing, with a history dating back to 1948. We have pioneered the evolution of the asset servicing sector and continue to innovate, expand, and shape the future of the industry. From working...
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CS Team Lead
1 week ago
Muntinlupa City, Philippines Gear Inc Full timeJob Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service...
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Panel Marketing Team Lead
4 weeks ago
Muntinlupa, Philippines M3 Global Research Full timeCompany Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com,...
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Senior Marketing Manager
4 weeks ago
Muntinlupa, Philippines Conexus Staffing & Consultancy Solutions Full timeOur client, a well-established company in the retail industry, is looking for a Senior Marketing Manager to lead and elevate its marketing operations. This leadership role is ideal for a strategic and hands‑on professional with a strong background in retail marketing and a passion for building and inspiring teams. Location: Alabang, Muntinlupa Work Setup:...
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Senior Marketing Manager
4 weeks ago
Muntinlupa, Philippines Optimus Executive Search Solutions Full timeOur client, a well-established company in the retail industry, is looking for a Senior Marketing Manager to lead and elevate its marketing operations. This leadership role is ideal for a strategic and hands-on professional with a strong background in retail marketing and a passion for building and inspiring teams. Location: Alabang, Muntinlupa Work Setup:...
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Service Desk Team Lead
4 weeks ago
Muntinlupa, Philippines First Focus Full timeService Desk Team Lead (After Hours) | Hybrid First Focus Muntinlupa City, National Capital Region, Philippines Base pay range A$1,200,000.00/yr - A$1,560,000.00/yr Let's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything." You stayed calm. You fixed...
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Muntinlupa, Philippines Filinvest Group Full timeJob descriptionThe Frontline, Collections and Ledger Management Section Team Lead closely monitors the daily productivity of staffs to ensure that all accounts endorsed for callout will be contacted in all efforts means. Ensures that key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis;...
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Muntinlupa, Philippines Filinvest Group Full timeJob description The Frontline, Collections and Ledger Management Section Team Lead closely monitors the daily productivity of staffs to ensure that all accounts endorsed for callout will be contacted in all efforts means. Ensures that key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis;...
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Team Lead
3 weeks ago
Alabang, Muntinlupa, Philippines TASQ Staffing Solutions, Inc. Full timeWork Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Role Requirements: > At least 2 years in college w/o back subjects > 2 to 3 years of Team Lead/Assistant Manager experience preferrably under Insurance Account > Excellent communication skills
