CS Team Lead
2 days ago
Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service delivery management for candidates who wish to expand beyond team operations. Work Setup & Schedule: Location: 100% onsite on Alabang, Metro Manila, Philippines. Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time Responsibilities Supervise a team delivering Telco customer service and billing operations for AU clients.Monitor performance metrics, identify service issues, and ensure adherence to SLAs.Coordinate with QA, Technical, and Vendor teams to resolve complex service cases.Support workflow improvement projects and process documentation.Report operational results and service trends to management and clients. Requirements Minimum 2 years of experience in Telco Customer Service or Billing, including 1 year in a leadership or supervisory role (AU Telco preferred).Strong people management and communication skills.Experience with workflow management, escalation handling, and performance tracking.Ability to coordinate with multiple stakeholders across teams and vendors.Good analytical mindset, adaptable to project-based tasks. Why You'll Love This Role Work directly with an Australian Telco partner in a dynamic environment. Gain exposure to project and service delivery operations. A clear career pathway toward Project Coordinator / Service Delivery roles for qualified candidates.
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CS Team Lead
2 days ago
Quezon City, Metro Manila, , Philippines GoTyme Full time ₱1,200,000 - ₱2,400,000 per yearAbout GoTymeGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building...
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CS Team Lead
4 weeks ago
Muntinlupa, Philippines Gear Inc. Full timeCS Team Lead (AU Telco experience required) Gear Inc. Muntinlupa City, National Capital Region, Philippines Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery...
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CS Team Lead
2 days ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱480,000 - ₱960,000 per yearCustomer Success Manager Team LeadLocation: On-site, Cebu-basedEmployment Type: Full-time, PermanentTahche is looking for an experienced Customer Success Manager (CSM) Team Lead to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring long-term...
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CS Team Lead
2 days ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time ₱1,200,000 - ₱2,400,000 per yearCustomer Success Manager Team LeadLocation: On-site, Cebu-basedEmployment Type: Full-time, PermanentTahche is looking for an experienced Customer Success Manager (CSM) Team Lead to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring...
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Sr. HR Business Partner, Field
3 weeks ago
Cebu City, Philippines Amazon Full timeOverview Sr. HR Business Partner, Field - CS - HR Amazon Cebu, Central Visayas, Philippines As the Sr. HR Business Partner, you will be responsible for the development of new programs that ensure adoption of Leadership Principals and values, across the site. You will also operate as the trusted partner to the Sr. Site leader and take an active role in...
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Software Team Lead
1 week ago
Davao City, Davao, Philippines Career Team Enterprises Full time ₱600,000 - ₱1,200,000 per yearIt's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...
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Senior Customer Service Officer-C&P
3 weeks ago
Muntinlupa, Philippines SGS Société Générale de Surveillance SA Full timeSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. Job Description ROLE'S OBJECTIVE: Take care new clients Conduct the assigned jobs in...
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Lead Generation Specialist
3 weeks ago
Quezon City, Philippines Lead Advisors Full timeAbout the Job: LeadAdvisors.com is looking for dynamic and motivated Lead Generation Specialists to join our team for a US-based campaign . If you have experience in sales, outbound calling, and handling US-based clients , this is the perfect opportunity to grow your career! You will be responsible for driving revenue by selling our financial services and...
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Senior Team Lead
4 weeks ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular...
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Finance And Accounting Team Lead
4 weeks ago
Quezon City, Philippines Stone Buildtech Full timeOverview We’re seeking a detail-oriented and proactive Finance & Accounting Lead to manage end-to-end accounting operations, financial reporting, and compliance for the Baleni Group. The ideal candidate will have hands-on expertise in Tally, Excel, MIS reporting , and audit support, with a strong understanding of accounting principles and financial best...