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Quality Specialist

1 hour ago

Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time


Qualifications:

  • Conduct process audits, deploy designed processes, analyze and report performance on quality.
  • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
  • Provide feedback to the agents, based on the findings of the monitoring

Work Setup: Clark (Onsite)

Requirements:

  • Quality Specialist for a Service Desk account.
  • Ability/having experience on reporting including on tools like Avaya/Cisco
  • Willingness to work on multiple projects and also periodically set and achieve stretch goals.