Call Center Trainer
3 weeks ago
We want you in our team
CALL CENTER TRAINER
Salary: PHP 18,000 - 23,000
Job Description
Conduct effective training sessions for trainees
Collaborate with co-trainers, managers, and other leaders
Identify training needs and develop training plans based on business objectives and operational goals
Evaluate the effectiveness of training materials and create an action plan for improvement
Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs
Qualifications
Proven experience in training/handling a team in any field
Teaching experience
Experience in the BPO industry is an advantage
Fluent in written and verbal English
Excellent interpersonal and communication skills
Strong leadership, team building, organizational, and management skills
Able to multitask, prioritize, and manage time efficiently
Ability to analyze problems and strategize for better solutions
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy, mission statement, and goals
Fast learner & Tech-savvy
Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
Knowledgeable in using Zoom functions
Equipment requirement:
Laptop/Desktop: at least core i3 processor and 8 GB RAM
Dual screen setup
Headset: any A4Tech or Jabra USB-type headset
Internet connection: Wired connection minimum of 10 Mbps with back up internet
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord
So, why join us?
Permanent work-from-home
Full Time and Long Term Employment
Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU
-
Call Center Trainer
6 days ago
Batangas, Philippines ConnectUs Marketing Solutions Full timeWe want you in our team! CALL CENTER TRAINER (ON-SITE) Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action...
-
Call Center Trainer
6 days ago
Batangas City, Philippines ConnectUs Marketing Solutions Full timeWe want you in our team! CALL CENTER TRAINER (ON-SITE) Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...
-
Call Center Trainer
4 weeks ago
Batangas City, Philippines ConnectUs Marketing Solutions, Inc. Full timeOverview We want you in our team! CALL CENTER TRAINER Responsibilities Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...
-
Call Center Trainer
6 days ago
Batangas City, Philippines ConnectUs Marketing Solutions Full timeWe want you in our team! CALL CENTER TRAINER Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for improvement...
-
Call Center Trainer
3 days ago
Batangas City, Philippines ConnectUs Marketing Solutions Full timeWe want you in our team! CALL CENTER TRAINER Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for...
-
Call Center Trainer
2 weeks ago
Batangas City, Philippines ConnectUs Marketing Solutions Full timeWe want you in our team! CALL CENTER TRAINER Salary: PHP 18,000 - 23,000 Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an...
-
Call Center Trainer
4 weeks ago
Batangas City, Philippines ConnectUs Marketing Solutions Full timeCALL CENTER TRAINER (ON-SITE)Starting salary: PHP 18,000 to PHP 23,000 (Please apply only if the salary offer meets your expectations.) Job Description Conduct effective training sessions for trainees. Collaborate with co-trainers, managers, and other leaders. Identify training needs and develop training plans based on business objectives and operational...
-
Call Center Agent
1 week ago
Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Full time ₱240,000 - ₱480,000 per yearCALL CENTER AGENT (OUTBOUND)Job Description:Outbound calls for surveys, lead generation, event invitation and/or salesInbound calls to resolve customer queries or close lead/salesData entry to update customer relationship management (CRM) softwareRespond to emailsCreate reports using Microsoft Office and Google DriveMeet service level agreements set...
-
Call Center Agent
3 weeks ago
Batangas, Philippines ConnectUs Marketing Solutions Full timeBe part of a passionate team and create opportunities! CALL CENTER AGENT (ON-SITE) Salary: PHP 15,500 up to 18,900 Job Description: Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales Data entry to update customer relationship management (CRM) software Respond to...
-
Call Center Agent
6 days ago
Batangas, Philippines ConnectUs Marketing Solutions Full timeBe part of a passionate team and create opportunities! CALL CENTER AGENT (ON-SITE) Job Description: Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales Data entry to update customer relationship management (CRM) software Respond to emails Create reports using...