Technical Support
3 days ago
Join our dynamic team as a Technical Support Representative, where you'll play a pivotal role in providing exceptional customer service and technical assistance. Based in Iloilo, Western Visayas, this full-time position offers a competitive salary and an up to 20,000 PHP sign-on bonus, making it an attractive opportunity for driven individuals.
Key responsibilities
Respond to incoming customer inquiries and troubleshoot technical issues via phone, email, and chat
Provide clear, concise, and user-friendly guidance to resolve customer problems efficiently
Maintain detailed records of customer interactions and document incident resolutions
Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
Stay up-to-date with the latest product features, updates, and industry trends
Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
Strong communication and problem-solving skills, with the ability to provide excellent customer service
Proficiency in English both written and verbal
Familiarity with various communication channels, such as phone, email, and chat
Ability to work in a fast-paced environment and adapt to changing priorities
Proven track record of delivering high-quality customer support
Apply now to become a Technical Support Representative
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