Technical Support

4 days ago

Iloilo, Philippines TORCH Solutions Full time

Join our dynamic team as a Technical Support Representative, where you'll play a pivotal role in providing exceptional customer service and technical assistance. Based in Iloilo, Western Visayas, this full-time position offers a competitive salary and an up to 20,000 PHP sign-on bonus, making it an attractive opportunity for driven individuals. Key responsibilities Respond to incoming customer inquiries and troubleshoot technical issues via phone, email, and chat Provide clear, concise, and user-friendly guidance to resolve customer problems efficiently Maintain detailed records of customer interactions and document incident resolutions Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution Stay up-to-date with the latest product features, updates, and industry trends Contribute to the continuous improvement of customer service processes and procedures What we're looking for Strong communication and problem-solving skills, with the ability to provide excellent customer service Proficiency in English both written and verbal Familiarity with various communication channels, such as phone, email, and chat Ability to work in a fast-paced environment and adapt to changing priorities Proven track record of delivering high-quality customer support Apply now to become a Technical Support Representative

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