IT Technical Support
3 hours ago
Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.
Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.
Remotely or guide installations on our client’s IT Shared System.
Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within the agreed SLA’s.
Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
Escalate service issues that cannot be completed within agreed Service Levels.
Acts as hands and eyes for all network and server related requests or incidents.
Maintains all I.T. equipment’s at client’s stores and offices by conducting proactive preventive maintenance.
Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients.
Analyze issues and develop resolutions in a timely manner.
Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages.
Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.
Take full responsibility and the required action for the assigned tasks.
Meet and adhere to attendance requirements based on Service Level Agreement.
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Technical Support Representative
1 week ago
Angeles, Philippines On Spot Global Corporation Full timeOverview We are seeking a detail-oriented and motivated Customer Service Technical Support Representative to join our team. The ideal candidate will have a strong background in customer service, technical support, and troubleshooting, paired with excellent communication skills and a genuine passion for helping customers resolve technical issues efficiently....
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Technical Support Engineer
4 days ago
Angeles, Philippines The Global Talent Co. Full timeTechnical Support Engineer Full-time | Remote | Philippines / LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology...
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Senior Technical Support Engineer
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Angeles, Philippines PST-Group Consulting Full timeDirector @ PST Group | Solutions Architect, UC Solutions Architect Job Title: Technical Support Engineer Location: Manila, Philippines (Remote) Reports To: Director – Technical & Services Job Type: Full-Time About Us: PST Group is a leading professional services and technology company specializing in Unified Communications as a Service (UCaaS), Contact...
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Technical Support Specialist
4 weeks ago
Angeles, Philippines Tata Consultancy Services Full timeJob Highlights Competitive Salary Yearly Performance Appraisal HMO with dependents on day 1 Job Description Technical Support Representatives are the dynamic and highly driven TSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibilities Attracts...
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Technical Support
3 weeks ago
Angeles, Philippines Australian Outsource Desk Inc. Full timeTechnical Support Representative (Entry Level) Location: 3rd Floor, Plaza Victoria Building, Sto. Domingo, Angeles City, Pampanga Employment Type: Full-Time | Office-Based | Day Shift | Monday to Friday Start Date: ASAP Job Summary: We are looking for a Technical Support Representative (TSR) with hands-on experience in Odoo ERP to provide high-quality...
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Remote Technical Support Representative
7 hours ago
Angeles, Philippines Mass Markets Full timePosition Overview MCI is a tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud‑based solutions across multiple industries. We operate contact centers worldwide, delivering scalable and cost‑effective support to clients in healthcare, retail, government, and technology. We are hiring...
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Level 2 Technical Support
1 week ago
Angeles, Philippines Cloudstaff Full timeShare Job Description We’re Hiring: Level 2 Technical Support! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Level 2 Technical Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a...
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Technical Support Representative
2 weeks ago
Angeles, Philippines MCI Full timeAngeles City, PH Full-Time Hourly MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused...
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Technical Support Engineer L3
2 weeks ago
Angeles, Philippines Sharesource Australia Full timeAbout Sharesource We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. Keep IT systems flawless...
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Premium Technical Support Engineer
2 weeks ago
Angeles, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...