Solar Electrical Engineer

2 weeks ago

Angeles, Philippines Cloudstaff Full time

Solar Electrical Engineer – Technical Support & Design Position: Solar Electrical Engineer – Technical Support & Design Company: Cloudstaff Work Arrangement: Hybrid Location: Philippines – Angeles (Pampanga) Schedule: Morning Shift Overview Cloudstaff is seeking a Solar Electrical Engineer to join our renewable energy support team. The candidate will monitor solar system performance, provide Tier‑12 technical support, and collaborate with internal teams and external partners to ensure high quality customer service. Key Responsibilities Monitor solar systems in real time using dashboards and monitoring tools; detect and analyze performance issues, faults, or connectivity problems; and escalates critical alerts promptly. Provide Tier‑12 remote support for inverter resets, communication issues, and configuration errors; guide customers and field teams through problem resolution; and collaborate with engineering and field service teams to resolve escalated cases. Handle inbound calls, chats, and ticket requests from customers and partners; deliver timely and professional responses to maintain high customer satisfaction; troubleshoot software and connectivity‑related issues remotely. Record all support interactions accurately within the CRM/ticketing system; schedule service visits, track open cases, and ensure SLA compliance; keep data updated and maintain traceability for audits and reports. Generate daily and weekly system performance reports and warranty claim logs; maintain up‑to‑date documentation for all technical processes and client interactions. Assist installers with platform access, firmware updates, and setup troubleshooting; act as the first point of contact for technical queries from partners and contractors. Qualifications and Requirements Minimum 2 years of experience in technical support, helpdesk, or solar system monitoring. Strong understanding of solar PV systems, inverters, and monitoring platforms. Experience using CRM/ticketing tools (e.g., HubSpot, Zendesk, or similar). Excellent written and verbal communication skills. Ability to multitask and prioritize in a fast‑paced environment. Proficiency in Microsoft Office and other standard software tools. Analytical mindset with a focus on problem solving and accuracy. AU Solar background (non‑negotiable). Seniority Level Associate Employment Type Full‑time Job Function Information Technology Industries Outsourcing and Offshoring Consulting and Telephone Call Centers #J-18808-Ljbffr

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