Customer Service Assistant

2 months ago


Pasig Metro Manila, Philippines SERVICE PARTNERS INC. Full time
A customer service assistant's job is to help customers with their needs, requests, or complaints about a company's products or services.
Some responsibilities of a customer service assistant include:
Responding to inquiries: Answering customer questions by phone, online, or in person
Handling complaints: Investigating complaints, identifying the cause, and finding a solution
Escalating issues: Forwarding customer concerns to the relevant departments
Processing orders: Ensuring orders are fulfilled
Providing information: Providing customers with the information or coordination they need to meet their needs
Managing relationships: Building and maintaining relationships with customers
Creating and updating databases: Logging customer contacts and creating and updating customer databases
Generating reports: Creating monthly, quarterly, and annual reports for management
Some skills that are useful for a customer service assistant include:
Communication, Interpersonal skills, Problem-solving skills, Empathy, Active listening, Patience, and Adaptability.

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