Warehouse & Fulfillment Coordinator (Commercial)

3 weeks ago

Pasig, National Capital Region, Philippines MedEthix,Inc. Full time
Job Mission / Purpose

The Warehouse & Fulfillment Coordinator is responsible for ensuring accurate and timely fulfillment of orders across B2B establishments (cafés, co-working spaces, boutique hotels, clinics, spas, etc.) and General Trade accounts. The role supports daily warehouse dispatch operations, coordinates with third-party logistics partners, and ensures that inventory movement complies with internal SOPs, product handling standards, and customer expectations. The position plays a vital role in delivering service excellence and maintaining supply reliability to diverse, small-to-mid scale business customers.

Key Responsibilities
Warehouse Dispatch & Inventory Movement
Coordinate daily dispatch and delivery schedules for B2B and General Trade orders.
Ensure accuracy in picking, packing, labeling, and staging of products according to customer specs.
Monitor and record stock movements, ensuring FIFO compliance and proper documentation of inbound/outbound activities.

Order Fulfillment & Documentation
Prepare and verify delivery documents such as DRs, packing lists, invoices, and return forms.
Validate product details (quantities, expiry dates, packaging) before hand-off to logistics.
Ensure all orders are delivered in full and on time (OTIF), based on agreed service levels with B2B and GT customers.

Customer & Channel Coordination
Coordinate closely with Trade Sales and Account Managers to align delivery schedules, special packing requests, or promotions.
Follow through on customer feedback regarding delivery accuracy or product handling.
Handle pick-up or drop-off coordination for clients in nearby areas (cafés, clinics, etc.).
Inventory Accuracy & Reporting
Maintain accurate and up-to-date warehouse logs for inventory status, returns, and adjustments.

Assist in stock counts and inventory reconciliation for General Trade and B2B-dedicated stocks.
Submit regular fulfillment reports to the Supply Chain Manager (dispatch status, discrepancies, ageing items, etc.).

Process Compliance & Continuous Improvement
Enforce internal SOPs on product handling, batch management, return processing, and warehouse safety.
Recommend ways to improve delivery turnarounds, reduce errors, or improve space utilization in the warehouse.

3PL & Internal Coordination
Communicate effectively with third-party logistics partners to ensure smooth delivery and returns.
Support claim resolution, missed delivery issues, and re-dispatch of rejected or failed deliveries.

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