L1 Support
3 weeks ago
Position Overview:Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.Serve as the initial point of contact for Client requiring assistance with basic inquiries and issuesMonitor execution of workflows/pipelines/jobsReview results of executions and report to ClientDiagnose and resolve basic issues encountered during workflow/pipelines/job executionsLog and track all issues using the Client's ticketing system from creation to closingDocument root cause, solution, and create knowledge base documentation to assist with future troubleshootingFollow up with Client to ensure that reported issues have been resolved to their satisfactionEscalate complex or unresolved issues to higher-level support teams according to documented processesMaintain and update technical documentation and procedures.Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as neededQualifications:Bachelor's degree in computer science, Information Technology, or related field Has at least 6 months to 1 year of experience in L1 SupportAbility to write efficient and optimized SQL queriesKnowledgeable in Azure Synapse/Asure Data FactoryPrevious experience in technical support role is a plus.Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.
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L1 Support
3 weeks ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time• Bachelor's degree in computer science, Information Technology, or related field • Has at least 2 years of experience in L1 Support• Ability to write efficient and optimized SQL queries• Knowledgeable in Azure Synapse/Asure Data Factory• Previous experience in technical support role is a plus.• Knowledge and experience with IT service management...
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Junior Data Analyst
6 days ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full timeAbout Us: Hunters hub Incorporated is a leading provider of innovative solutions to businesses across the globe. We pride ourselves on our commitment to excellence and our dedication to delivering exceptional results to our clients.We are currently seeking a Junior Data Analyst - L1 Support to join our team. As a Junior Data Analyst, you will be responsible...
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L1 Infra Operations Analyst
4 weeks ago
Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeL1 Infra Operations AnalystLocation: Quezon City/Ortigas (currently remote, but might change in the futureSchedule: ShiftingSalary is up to 35,000 grossObtained a Bachelor's Degree— At least 1 years experience in supporting Infra Operations— Excellent oral and written communication skills— Must have LINUX OS experience— Familiar with Ticketing Tools
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IT Service Desk Analyst-L1
14 hours ago
Quezon City, National Capital Region, Philippines GlobexPeople Full timeJob DescriptionGlobexPeople is looking for a highly motivated IT Service Desk Analyst-L1 to join our team. The ideal candidate will have:0-5 years of experience in technical supportStrong analytical and problem-solving skillsFamiliarity with Windows OS and ServiceNowExcellent communication and interpersonal skillsThe successful candidate will be responsible...
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L1 Software Support Engineer
3 days ago
Quezon City, National Capital Region, Philippines Sourcefit DR Full timePosition Summary:The L1 Software Support Engineer is responsible for resolving customer requests within the Practice Protect platform in a professional and timely manner. This role emphasizes providing "fix on first call" solutions for reported issues.Job Details:Onsite | Eastwood, LibisMonday to Friday | 8 AM to 5 PM PH TimeResponsibilities:Ticket...
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Technical Support Engineer L1 x 2
2 weeks ago
Makati City, National Capital Region, Philippines Sophos Full timeTechnical Support Engineer L1 x 2 (Network Security)SophosNegotiableHybrid - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionAbout UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity...
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Russian & Thai Bilingual IT Service Desk L1
15 hours ago
Quezon City, National Capital Region, Philippines GlobexPeople Full timeGrow with usWe are looking for the following:IT Service Desk Analyst-L1 (Russian Bilingual)- The IT Service Desk Analyst role provides first-line technical support via phone, email, chat, and web, ensuring a high level of customer service. Responsibilities include logging and categorizing issues, troubleshooting common IT problems (O365, VPN, MS Office,...
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Late Shift Support Specialist
4 days ago
Makati City, National Capital Region, Philippines Luigi's Box Full timeAbout the RoleThis Late Shift Support Specialist position operates during 23:00 PM – 7:00 AM CET, which corresponds to 6:00 AM – 2:00 PM Jakarta time (Indonesia, UTC+7). You'll handle client communication, troubleshoot issues, resolve technical problems, and escalate complex cases when needed.Sitting between L1 and L2 support, this role involves guiding...
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Technical Support Officer
3 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeFunctions:Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure...
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Technical Support Specialist
6 days ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full timeJob Summary: Hunters hub Incorporated is seeking a highly skilled L1 Support professional to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers and resolving technical issues in a timely and efficient manner.The ideal candidate will have a strong background in computer science or related...
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Technical Support Officer
3 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeQualifications:· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking · Strong knowledge of ticketing systems, problem management, and incident resolution processes· Experience working with technology partners and cross-functional teams·...
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Technical Support Officer
3 weeks ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) - Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) - Experience working with technology partners and...
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L2 Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines Pointwest Squad Inc Full timeNegotiableHybrid - Makati 1-3 Yrs Exp Diploma ContractJob DescriptionDescriptionWork Set-up/Schedule: Night Shift (US Time); Remote set-upContract Duration: 6-12 months with possibility of extension depending on performanceResponsibilitiesTests computers to ensure proper functioning of computer systems.Extends computer support for systems' software and...
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Customer Support Professional
14 hours ago
Makati City, National Capital Region, Philippines luigisbox Full timeWe're a cutting-edge tech scale-up looking for a Customer Support Professional to help us shape the future of e-commerce.You'll be working on our AI-powered search & discovery suite, driving personalized experiences for 3,000+ online stores. Our solutions empower customers to find exactly what they're looking for.About the roleThis is a late shift position...
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SAP Applications Support
4 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob DescriptionI. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or the overall purpose of the job.)● Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain's processes within a specific...
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Technical Support Liaison
6 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeCompany OverviewHunter's Hub Inc. is a leading provider of innovative digital banking solutions, committed to delivering exceptional customer experiences.Job DescriptionWe are seeking a highly skilled Technical Support Officer to join our team. The successful candidate will be responsible for providing expert technical support for our mobile application,...
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Technical Support Specialist
6 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob Description:Taking the first step in technical assistance, as a Level 1 Support Specialist at Hunter's Hub Inc., you will be the primary point of contact for clients requiring assistance with basic inquiries and issues. This role is crucial in ensuring the smooth execution of workflows, pipelines, and jobs in our Production environment.Main...
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Bilingual Support Engineer
15 hours ago
Makati City, National Capital Region, Philippines TECHNIDATA Full timeTECHNIDATA Makati, National Capital Region, Philippines1 week ago Be among the first 25 applicantsResponsibilities:Provides level 1 support to our client in France and CanadaProvides Level 2 support and assistance to our subsidiaries and distributors in the Asia Pacific RegionRespond to Asian Partners about their user's technical issuesTravel outside...
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Customer Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines luigisbox Full timeHelp us shape the future of e-commerce You'll work on our cutting-edge AI projects, driving personalized experiences for 3,000+ e-shops.At Luigi's Box, we're transforming e-commerce with smarter, faster, and more personalized shopping experiences.Our AI-powered search & discovery suite includes four main solutions—Search, Analytics, Recommender, and...
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Customer Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Luigi's Box Full timeHelp us shape the future of e-commerce You'll work on our cutting-edge AI projects, driving personalized experiences for 3,000+ e-shops At Luigi's Box , we're transforming e-commerce with smarter, faster, and more personalized shopping experiences.Our AI-powered search & discovery suite includes four main solutions—Search, Analytics, Recommender, and...