L1 Support

3 weeks ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

Position Overview:Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.Serve as the initial point of contact for Client requiring assistance with basic inquiries and issuesMonitor execution of workflows/pipelines/jobsReview results of executions and report to ClientDiagnose and resolve basic issues encountered during workflow/pipelines/job executionsLog and track all issues using the Client's ticketing system from creation to closingDocument root cause, solution, and create knowledge base documentation to assist with future troubleshootingFollow up with Client to ensure that reported issues have been resolved to their satisfactionEscalate complex or unresolved issues to higher-level support teams according to documented processesMaintain and update technical documentation and procedures.Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as neededQualifications:Bachelor's degree in computer science, Information Technology, or related field Has at least 6 months to 1 year of experience in L1 SupportAbility to write efficient and optimized SQL queriesKnowledgeable in Azure Synapse/Asure Data FactoryPrevious experience in technical support role is a plus.Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.


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