Sr. Client Services Desk- Financial

3 weeks ago

Taguig, Philippines J-K Network Services Full time

Client Profile:
One of the fastest growing IT companies not only in the Philippines but also in Canada

Position: Sr. Client Services Desk- Financial
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Job Requirements:
✨College Degree
✨ At least 2 years of experience in the BPO industry
✨ Experience in Insurance, Wealth Investment Management and Financials
✨Willing to work on a Graveyard Shift
✨Amenable to work onsite in McKinley, Taguig
✨Can start as soon as possible

Job Responsibilities:
✨ Support client retention and contract renewals in line with corporate goals.
✨Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
✨Act as the main point of contact for internal sales teams and customers
✨Handle billing concerns and account-related questions
✨Guarantee a seamless and satisfying consumer experience
✨Keep up-to-date data in CRM systems and accurately record all customer interactions
✨Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
✨ Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer

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