Data Services Associate

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will become a subject matter expert of the client's onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user's account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the client's supply of unique locations.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Review and onboard submissions from start to finish and appropriately document feedback and outreach.
• Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace.
• Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
• Handle high volumes of host-facing support tickets and submissions while providing friendly and efficient service.
• Identify process improvement opportunities as they arise.
• Report process deficiencies to ensure accurate execution of tasks.
• Create and finish projects assigned by the client.
• Manage updated sales records and opportunity status in Salesforce.

WHAT WE'LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us #beboldr.
• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you're passionate about
• At least 1+ years of full-time user onboarding, sales, operations, account management, customer success, or related experience.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Excellent written/verbal communication skills.

PREFERRED…

• Experience using CRM tool(s) like Salesforce and Zendesk.
• Proficiency with Notion and Slack.
• Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams.
• Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations.
• Motivation, drive, and a self-starting attitude.
• Experience working with a fast-growing start-up.
• Ability to understand customer needs and meet those needs with product knowledge.
• Good time management with strong organizational skills.

WHAT WE OFFER

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

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