Data Services Associate

4 weeks ago

Tacloban City, Eastern Visayas, Philippines Boldr Full time
A LITTLE BIT ABOUT Boldr
  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET'S START WITH OUR VALUES
  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we'll always find EMPATHY
WHAT IS YOUR ROLE

As a Data Services Associate, you will become a subject matter expert of the client's onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user's account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the client's supply of unique locations.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO
  • Execute processes assigned by the client and/or management.
  • Ensure defined productivity targets are met.
  • Ensure defined quality targets are met.
  • Review and onboard submissions from start to finish and appropriately document feedback and outreach.
  • Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace.
  • Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
  • Handle high volumes of host-facing support tickets and submissions while providing friendly and efficient service.
  • Identify process improvement opportunities as they arise.
  • Report process deficiencies to ensure accurate execution of tasks.
  • Create and finish projects assigned by the client.
  • Manage updated sales records and opportunity status in Salesforce.
WHAT WE'LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us #beboldr.
  • An analytical and critical thinker, with an eye for even the most minute of details.
  • Passionate about client satisfaction.

YOU HAVE…

  • Bachelor's / College Degree in any field you're passionate about
  • At least 1+ years of full-time user onboarding, sales, operations, account management, customer success, or related experience.
  • Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
  • Excellent written/verbal communication skills.

PREFERRED…

  • Experience using CRM tool(s) like Salesforce and Zendesk.
  • Proficiency with Notion and Slack.
  • Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams.
  • Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations.
  • Motivation, drive, and a self-starting attitude.
  • Experience working with a fast-growing start-up.
  • Ability to understand customer needs and meet those needs with product knowledge.
  • Good time management with strong organizational skills.
WHAT WE OFFER
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Mental Health Program
  • Philhealth Coverage
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