Real Time Analyst

2 to 3 years of experience as a Real Time Analyst in a BPO setting. Experience in using the following tools: eWFM, Blue Pumpkin/Impact 360, Genesys or IEX. College Degree or completed at least 2 years in College Amenable to work on-site in BGC, Taguig or Ortigas.

• 2 to 3 years of experience as a Real Time Analyst in a BPO setting. • Experience in using the following tools: eWFM, Blue Pumpkin/Impact 360, Genesys or IEX. • College Degree or completed at least 2 years in College • Amenable to work on-site in BGC, Taguig or Ortigas.

• 2 to 3 years of experience as a Real Time Analyst in a BPO setting. • Experience in using the following tools: eWFM, Blue Pumpkin/Impact 360, Genesys or IEX. • College Degree or completed at least 2 years in College • Amenable to work on-site in BGC, Taguig or Ortigas.

• Must have at least 2 years of real time analyst experience in a BPO company• Must be proficient in English• Schedule: Shifting schedule (including weekends) and may work during holidays• Salary: 35k – 40k (ALL IN – still depends on their work experience)• Work Location: Taguig (must be willing to work onsite)• Educational background: At...

• Must have at least 2 years of real time analyst experience in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during holidays • Salary: 35k – 40k (ALL IN – still depends on their work experience) • Work Location: Taguig (must be willing to work onsite) • Educational background:...

• Must have at least 2 years of real time analyst experience in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during holidays • Salary: 35k – 40k (ALL IN – still depends on their work experience) • Work Location: Taguig (must be willing to work onsite) • Educational background:...

Are you ready to make an impact? We are hiring for a Workforce Management Specialist or RTA for our pioneer campaign in BGC.Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and other workforce reports requested. Provides analytics on scheduling, forecasting, trends, and capacity planning opportunities with...

Duties and Responsibilities:• Able to effectively analyze ad report on all aspects of day-to-day operations• Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly• Detailed reporting with sub-metric drill downs and also summary dashboards have to be...

Duties and Responsibilities: • Able to effectively analyze ad report on all aspects of day-to-day operations • Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly • Detailed reporting with sub-metric drill downs and also summary dashboards have to be...

Responsibilities: Skilled at analyzing and reporting on day-to-day operations Expertise in compiling, analyzing, and presenting key performance metrics on a daily, weekly, monthly, and quarterly basis Prepare detailed reports with drill-down sub-metrics and summary dashboards Conduct trend analysis and ensure data availability for different time...

Duties and Responsibilities: • Able to effectively analyze ad report on all aspects of day-to-day operations • Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly • Detailed reporting with sub-metric drill downs and also summary dashboards have to be...

Duties and Responsibilities: Able to effectively analyze ad report on all aspects of day-to-day operations Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly Detailed reporting with sub-metric drill downs and also summary dashboards have to be published Trend...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities: Manage the call volume, real time monitoring of intraday, and program break schedules. Assist operations to maintain service level and create valuable report to do forecasting Generate ideas for process and service improvement planning. Use trends and reports to forecast requirements on a timely manner Responsible to call out members...

Main Responsibilities: Manage the call volume, real time monitoring of intraday, and program break schedules. Assist operations to maintain service level and create valuable report to do forecasting Generate ideas for process and service improvement planning. Use trends and reports to forecast requirements on a timely manner Responsible to call out members...

Duties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub-metric drill downs and also summary dashboards have to be publishedTrend...

Duties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub-metric drill downs and also summary dashboards have to be publishedTrend...

Duties and Responsibilities:Able to effectively analyze ad report on all aspects of day-to-day operationsAbility to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly, and quarterlyDetailed reporting with sub-metric drill downs and also summary dashboards have to be publishedTrend...

Duties and Responsibilities: Able to effectively analyze ad report on all aspects of day-to-day operations Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly Detailed reporting with sub-metric drill downs and also summary dashboards have to be published Trend...