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Real Time Analyst

4 months ago

Taguig, Philippines VCC Link, Inc. Full time

Duties and Responsibilities:
• Able to effectively analyze ad report on all aspects of day-to-day operations
• Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly, and quarterly
• Detailed reporting with sub-metric drill downs and also summary dashboards have to be published
• Trend analysis to be done and data for various time periods readily available
• Reports to be generated and published at specific and pre-determined times and days

Qualifications:
• Bachelor's Degree or equivalent
• Minimum of 12-18 months of relevant experience in similar role
• Working knowledge of multi-user computer systems, applications, and equipment along with workforce management tools and techniques
• Excellent knowledge of MS Office
• Good written and verbal communication skills, including experience communicating technical information to non-technical staff
• Good analytical and communication skills
• Experience in usage of reporting tools like Avaya / Cisco