RTA - Real Time Analyst (Workforce Management)

As a Real-Time Analyst, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include: • Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues. • Data analysis: Analyzing performance metrics to identify...

As a Real-Time Analyst, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include:• Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues.• Data analysis: Analyzing performance metrics to identify...

As a Real-Time Analyst, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include: • Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues. • Data analysis: Analyzing performance metrics to identify...

• Must have at least 2 years solid experience in RTA in any account of a BPO company • experience in Healthcare accounts is an advantage • Must be proficient in English • Amenable to work onsite in Market! Market!, Taguig • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate |...

• Must have at least 2 years solid experience in RTA in any account of a BPO company• experience in Healthcare accounts is an advantage• Must be proficient in English• Amenable to work onsite in Market! Market!, Taguig• Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate orVocational Graduate | College...

• Must have at least 2 years solid experience in RTA in any account of a BPO company • experience in Healthcare accounts is an advantage • Must be proficient in English • Amenable to work onsite in Market! Market!, Taguig • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate |...

JOB QUALIFICATIONS: With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience) Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

JOB QUALIFICATIONS:With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

JOB QUALIFICATIONS: With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience) Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

Main Responsibilities: Manage the call volume, real time monitoring of intraday, and program break schedules. Assist operations to maintain service level and create valuable report to do forecasting Generate ideas for process and service improvement planning. Use trends and reports to forecast requirements on a timely manner Responsible to call out members...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Full job descriptionResponsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts...

Full job description Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the...

Full job description Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the...

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

We are looking for a Workforce Analyst to join the team in Taguig!Job Summary:- Responsible for continuous improvement of forecasts, schedules, and reports- Aligns global workforce processes to engagements handled and monitored.Qualifications- 3 year call center experience working as a Workforce Analyst or its equivalent. - Good to Excellent Communication...

Looking for a new challenge? Join a company where YOU matter! We are looking for an awesome and talented Workforce Management professionals for our growing #happy@work WFM team! • Workforce Manager • Workforce Assistant Manager • Workforce Team Lead • Workforce Scheduler • Workforce Real Time Analyst Responsibilities: • Manage performance of...

We are looking for a Workforce Analyst to join the team in Taguig! Job Summary: - Responsible for continuous improvement of forecasts, schedules, and reports - Aligns global workforce processes to engagements handled and monitored. Qualifications - 3 year call center experience working as a Workforce Analyst or its equivalent. - Good to Excellent...