BPO Strategist

TaskUs is a leading provider of outsourced digital services, empowering fast-growing technology companies to represent, protect, and grow their brands. Our mission is to provide next-generation customer experience through a cloud-based infrastructure, serving clients in various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We are seeking a highly experienced Transformation Lead to lead the end-to-end Transformation activities for TaskUs. This Individual Contributor/Senior Manager-level role will be responsible for enabling different functional areas at TaskUs to deploy technology-driven solutions that address current problems and develop scalable initiatives.

In this capacity, the candidate must exhibit strong technical, domain, and business expertise in the BPO space and its cross-functional impact. The successful candidate will primarily be responsible for collaborating with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.

• Support Global Transformation initiatives related to Global Service Delivery & Operations.

• Diligently execute TaskUs' Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals.

• Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining, and strong problem-solving skills.

• Collaborate with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.

• Integrate with TaskUs' Executive Leadership Team on a daily basis to deliberate, discuss, agree, and influence decisions that are in line with our corporate goals, and be able to translate strategies into actionable milestones.

• An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science, and/or QA Leader that handles multinational clients. Must have extensive experience in account/vendor management and has worked directly with client point-of-contacts and executive leaders.

• Is knowledgeable in BPO methodologies and is inherently capable of driving domain-specific discussions related to process improvement and optimization within the organization.

• Has expertise in strategizing, building, and deploying a digital strategy leveraging RPA, LLM, and Generative AI solutions based on Operational needs. Has experience in leading technology transformation projects, managing teams, and working with a global organization to roll out the various programs, solutions, and initiatives required.

• Strong Project Management skills and must be able to exhibit above-average aptitude in cross-functional implementation at a global scale.

• Must have above-average oral and written communication skills and be able to interact with confidence across all levels of the organization. Has high aptitude on Stakeholder, Risk & Change Management and must exude a high degree of authority, confidence, and emotional intelligence in the workplace.

• Must show balance of working cohesively within a team environment, a true people-person with a witty and positive attitude, able to manage both vertical and horizontal hierarchies while at the same time be self-directed, agile, and level-headed to receive constant feedback.

• A mature professional that can showcase TaskUs' Core Values and be able to confidently navigate stressful situations with ease.