Technical Support Associate

1 month ago


Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

We are looking for a proactive and customer-focused Technical Support Associate to provide exceptional assistance to our clients and users. This role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a smooth user experience with our products and services. The ideal candidate will have strong technical knowledge, excellent communication skills, and a passion for problem-solving.Key Responsibilities:· Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.· Diagnose and troubleshoot technical issues related to hardware, software, or applications.· Provide step-by-step guidance and solutions to resolve customer issues promptly and effectively.· Escalate complex problems to higher-level support teams or engineers as necessary.· Assist in configuring, setting up, and maintaining customer systems and accounts.· Test and replicate reported issues to identify root causes.· Collaborate with internal teams to ensure timely issue resolution and continuous improvement.· Stay up to date with product knowledge, system updates, and new features.· Contribute to the development of support documentation, FAQs, and knowledge base articles.Key Requirements:· In-depth knowledge of IT infrastructure, systems, and networking.· Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.· 1+ years of experience in technical support, helpdesk, or a related role. Fresh graduates also welcome.· Strong troubleshooting and problem-solving skills.· Familiarity with operating systems (Windows, macOS, Linux) and common software applications.· Basic knowledge of networking concepts (IP, DNS, VPNs).· Excellent communication skills, both verbal and written.· Patience and ability to explain technical concepts to non-technical users.· Ability to work independently and as part of a team in a fast-paced environment.



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