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Philippine Payroll

3 months ago

Pasig, Philippines PM Consulting Full time

Role Expectationso Ensure that services are delivered according to SLA’s; monitor, report and analyze KPI’s regardingservice excellence and customer satisfactiono Demonstrate and apply expertise in local regulatory laws & best practices.o Apply process knowledge to eliminate manual processes and reduce overall processing time.o Adhere to defined service level agreements and statutory requirements, ensuring accurate payrolldelivery every month.o Enable processes to complete quality checks for accuracy by establishing accuracy standardso Seek feedback from customers and respond to any appreciation, concerns, complaintso Build team competency in the HR domain related to the work that is being performed.o Ensure a positive environment and retain exceptional performerso Handling QC of Payroll inputs, Payroll processing & verification.o Processing Payroll / Reimbursement Full & Final Settlement through a Tech enabled platformo Ensuring Daily, weekly and monthly Activities are delivered on time and with 100% accuracyo Ensuring all customer queries are responded to within SLAs defined and agreedo Updating and publishing Day to Day activity report to the stakeholderso Preparation of MIS reports for clients and ManagementCompetencieso Thorough knowledge of Payroll process and statutory obligations of Philippineso Accuracy and attention to detailo Decision making and Problem solvingo Ability to manage a team’s performance and deliverableso Ensuring high levels of customer satisfactiono Excellent in using Excel with advanced features, accuracy and speedo Excellent interpersonal, communication and negotiation skillso Proficient with MS Office and extremely Tech savvy.