Service Desk Technician III
2 months ago
Job Description:Maintain and work tickets on the backups board.Troubleshoot backup failures.New remote installations/reinstallations.Disk Space Cleanup.Maintain and work tickets on the IT maintenance board.Resolving remote server alerts – disk space cleanup and HDD Failures.Identifying Trends to Reduce the Recurrence of Technical Issues.Maintain and Work Remote/Onsite Tickets on the IT Service Board.New User Creations.Troubleshoot PC Applications and OS Issues.Remote PC Preps.Set up MFA with End Users.VPN Setup and Troubleshooting.Prep and Deliver Prepped PCs to Clients.Prep and Deliver Networking Hardware (APs, Switches, Routers, etc.).Maintain assigned tickets on backups, IT maintenance, and IT serviceboards.Attaching, creating, and updating relevant configurations with necessary client asset information.Attentive to all client correspondence and notifying them daily about new developments of their service request.Working and managing your assigned tickets until resolved and acquiring help to resolve if needed (Team Supervisor Escalation).Resolving tickets within 3 hours of total worked time and before 15 days of age.Act as the help desk’s first escalation point.Other duties, as assigned.Requirements: A high school diploma or GED equivalent is required.Minimum of 2-4 years of experience in a help desk or IT support position.A+ and Network+ certifications are preferred.Knowledge of MacOS and Linux is preferred.Proficient networking knowledge.Proficiency in windows server.Knowledge of cloud-based server environments (Azure, AWS, and WVD) preferred.Working knowledge of Microsoft 365 email and Office Products.Working knowledge of Microsoft Windows.Excellent problem-solving/troubleshooting skills.Self-starter with a professional demeanor.Excellent verbal and written communication skills.Excellent attention to detail and organizational skills.Time management skills to complete multiple concurrent tasks and tickets in a timely manner
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Service Desk Technician III
4 weeks ago
Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Service Desk Technician IIIAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Service Desk Technician III to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Maintain and work tickets on the backups board,...
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Service Desk Technician III
4 weeks ago
Libis, Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Service Desk Technician IIIAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Service Desk Technician III to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Maintain and work tickets on the backups board and IT...
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Service Desk Technician III
4 weeks ago
Libis, Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Service Desk Technician IIIAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Service Desk Technician III to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Maintain and work tickets on the backups board and IT...
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IT Support Specialist III
2 weeks ago
Libis, Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Service Desk Technician IIIJob Summary:We are seeking a highly skilled Service Desk Technician III to join our team at Solid Lyndelle Manpower Services Inc. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their technical issues are resolved efficiently and...
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Service Desk Technician III
2 months ago
Libis, Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Description: Maintain and work tickets on the backups board. Troubleshoot backup failures. New remote installations/reinstallations. Disk Space Cleanup. Maintain and work tickets on the IT maintenance board. Resolving remote server alerts – disk space cleanup and HDD Failures. Identifying Trends to Reduce the Recurrence of Technical Issues. Maintain...
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Service Desk Technician III
2 months ago
Libis, Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Description: Maintain and work tickets on the backups board. Troubleshoot backup failures. New remote installations/reinstallations. Disk Space Cleanup. Maintain and work tickets on the IT maintenance board. Resolving remote server alerts – disk space cleanup and HDD Failures. Identifying Trends to Reduce the Recurrence of Technical Issues. Maintain...
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IT Service Desk Team Lead
2 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeTechnical Team Lead Service DeskTASQ Staffing Solutions is seeking an experienced Technical Team Lead Service Desk to join our team in the Eton Centris location.Key Responsibilities:Lead a team of up to 40 Service Desk techniciansProvide technical guidance and support to the teamMaintain high levels of service quality and efficiencyRequirements:3-4 years of...
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Customer Support Specialist
7 days ago
Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Summary: We are seeking a highly skilled and motivated Service Desk Technician III to join our team at Solid Lyndelle Manpower Services Inc.About the Role: As a Service Desk Technician III, you will be responsible for maintaining and troubleshooting backup systems, resolving technical issues, and providing exceptional customer service.Maintain and...
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Service Desk Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Gratitude Philippines Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Gratitude Philippines. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...
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Service Desk Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeService Desk Role OverviewWe are seeking a highly skilled Service Desk Specialist to join our team at Nityo Infotech. As a key member of our IT support team, you will be responsible for providing timely and effective assistance to our clients. Key Responsibilities:Provide first-level technical support via phone, email, or chat.Responsible for troubleshooting...
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Service Desk Analyst
2 weeks ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Service Technician
2 weeks ago
Quezon City, National Capital Region, Philippines Industrial Controls Systems Inc Full timeJob Title: Service TechnicianAt Industrial Controls Systems Inc, we are seeking an experienced Service Technician to join our team. The successful candidate will be responsible for executing projects with technicians and outsourced personnel, ensuring the installation, testing, and commissioning of mechanical, electrical, and pneumatic instruments and...
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Service Desk Analyst
2 weeks ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Service Desk Support Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeService Desk Analyst RoleThe Service Desk Analyst will serve as the primary point of contact for B2B users who call Service Desks to troubleshoot end-user issues in line with the Company's Service Desk objectives.Responsibilities include:Respond to queries from calls, portal, emails, and chats from clientsBecome familiar with each client and their respective...
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Help Desk Technician
4 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeJob DescriptionWe are seeking a highly skilled Service Desk Specialist to join our team at Nityo Infotech. The ideal candidate will have experience in a service desk or technical support role, with strong problem-solving and communication skills.Key Responsibilities:Provide technical support to customers via phone, email, or chatResolve technical issues in a...
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Help Desk Technician
4 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeService Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at Nityo Infotech. As a key member of our IT support team, you will be responsible for providing timely and effective support to our customers.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve customer issues in a timely...
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Service Desk Support Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Title: Service Desk Support SpecialistLocation: RemoteThe Service Desk Support Specialist will be the primary point of contact for B2B users who call the Service Desk to troubleshoot end-user issues. The role involves providing primary user support and customer service, including responding to queries from calls, portals, emails, and chats.Key...
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Help Desk Technician
4 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeService Desk SpecialistKey Responsibilities:Provide exceptional customer service and support to internal stakeholdersResolve technical issues efficiently and effectivelyCollaborate with cross-functional teams to ensure seamless service deliveryStay up-to-date with the latest ITIL framework and ticketing systemsFamiliarize yourself with Windows, Mac OS, and...
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IT Service Desk
3 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...
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IT Service Desk
3 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...