Appointment Setter

4 weeks ago

Davao City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Join the Talent Outsourcing Channel Solutions' team as an Outbound Appointment Setter. This full-time position is based in Davao City, Davao del Sur and will involve setting appointments for the sales team through outbound calls. The role is crucial in supporting the company's sales initiatives and driving new business opportunities.

What you'll be doing
• Handle customer inquiries across multiple channels with clear, efficient communication
• Resolve product or service issues with a calm, solution-oriented approach
• De-escalate complaints and ensure customer satisfaction through active listening
• Process returns, exchanges, and order updates accurately and on time
• Make 300–500 outbound calls daily to generate leads and qualify prospects
• Complete customer forms and maintain accurate records in CRM systems
• Schedule and confirm appointments based on client and team availability
• Adjust communication style to effectively engage diverse customers
• Spot and suggest upsell or cross-sell opportunities based on customer needs
• Follow up after resolutions to ensure lasting satisfaction and retention

What we're looking for
Previous BPO experience in a sales or customer service role, preferably in an outbound call centre environment
Excellent communication and interpersonal skills with the ability to build rapport quickly /Must have a neutral or decent accent, with clear English and good tonality.
Strong problem-solving and negotiation skills to effectively handle objections, both verbal and written.
Proficiency in using CRM systems and other sales-related software
A driven and resilient mindset with the ability to work in a fast-paced, target-driven environment
Fluency in English, both verbal and written

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. As an Outbound Appointment Setter, you'll have access to comprehensive training programmes, competitive remuneration, and opportunities for career progression. We also offer a range of wellness initiatives and social activities to help you maintain a healthy work-life balance.

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