Operations Manager

3 weeks ago

Taguig, Philippines Quarto PH Full time

Key Responsibilities:
Operations Management

-Supervise day-to-day operations of the dormitory including front desk, housekeeping, and maintenance.
-Ensure all facilities and amenities are functioning efficiently and are well-maintained, including regular fumigation and garbage disposal/waste management.
-Coordinate repairs and renovations as needed within budget constraints.
-Laundry services: supervise laundry operations.
-Ensures strict enforcement of all approved and agreed-upon standard operating procedures (SOPs).
-Ensure clear and effective communication between the onsite housekeeping team and Groteam to coordinate key issues and actions.


Tenant Relations & Customer Service
-Address tenant concerns, complaints, and inquiries promptly and professionally.
-Ensure high levels of tenant satisfaction to encourage renewals and referrals.
-Enforce house rules and maintain order among tenants.

Staff Supervision
-Hire, train, and manage dormitory and laundry staff (e.g., caretakers, janitors, security guards, laundry staff).
-Create work schedules and ensure adequate staffing levels at all times.
-Conduct regular performance evaluations and staff meetings.


Financial Management
-Monitor income and expenses, ensuring profitability while keeping costs low.
-Prepare and manage budgets; oversee billing and collection of rent and utility payments.
-Provide monthly financial and occupancy reports to the owner/management.


Marketing & Occupancy
-Develop strategies to maintain high occupancy rates (e.g., ensure tenants complete exit survey (Quarto 5 Questions).
-Conduct room showings, manage reservations, and facilitate move-ins/outs.


Compliance & Safety
-Ensure compliance with local government requirements (e.g., fire safety, sanitation, business permits).
-Implement safety protocols and emergency preparedness plans.

Working Conditions:
Hybrid work from Monday-Friday. Requires occasional site visit.
On-call availability for emergencies.
May require occasional weekend or evening work, especially during move-in/move-out periods.

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