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Client Services Manager
3 months ago
Job DescriptionJob Purpose:To manage the daily transactions of the Client Services Department. Build, Maintain and grow successful relationships within internal stakeholders and clients.Duties and Responsibilities:• To meet Account Management target on a monthly basis.• Manage and forge relationships with all assigned clients• To generate businesses – via orders or other deals from clients• To deal with day-to-day requirements, requests, and issues of all assigned clients including but not limited to detail changes, requests for recordings, etc.• To effectively maximize all opportunities with the client including but not limited to designing questions or campaigns based on requirements and needs.• To conduct calls and reviews with clients – daily, weekly or as needed to ensure that all issues are addressed• To manage all orders, acquire feedback and get re-orders• To work with internal groups on how to acquire more clients• Supervise the day to day deliverables and individual performance of the Client Services Associates.• All other related tasks that may be assigned.Qualifications:• Candidate must possess at least a Bachelor's/College Degree, Business Studies/Administration/Management, Marketing or equivalent.• Required skill(s): account client management, account development skills, Management.• At least 3-5 year(s) of working experience in the related field is required for this position.• Preferably Account Specialist, specializing in BPO/Call Center set-up• With an outstanding communication skills• Amenable working in UK time.• Proficiency in Microsoft Office and CRM software