Service Delivery Manager

Primary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI – Ticket Mgt...

Job Description RESPONSIBILITIES: • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not limited to: o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of the corresponding services with capacity of their follow-up Processes...

Primary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI –...

Job Description RESPONSIBILITIES: • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not limited to: o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of the corresponding services with capacity of their follow-up Processes...

RESPONSIBILITIES: • Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes. • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics...

RESPONSIBILITIES: • Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes. • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics...

Job description Primary Technical and Functional abilities: 1. IT experience delivering Infrastructure (network is preferred) services of at least 5 yrs across any level of the organization. 2. Service delivery management experience of at least 3 yrs in an Tech Services industry; Network background is a preferred 3. Project management experience and solid...

Job description Primary Technical and Functional abilities: 1. IT experience delivering Infrastructure (network is preferred) services of at least 5 yrs across any level of the organization. 2. Service delivery management experience of at least 3 yrs in an Tech Services industry; Network background is a preferred 3. Project management experience and solid...

We are seeking a highly organized and detail-oriented After-Sales Service Coordinator to join our team. This role is critical in ensuring the seamless transition from project completion to customer satisfaction, reinforcing our commitment to providing top-level sports facilities in the country. Key Responsibilities: 1. Documentation Management: Oversee the...

Job Description: The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry. Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations. This includes setting and maintaining high standards of service,...

We are seeking a highly organized and detail-oriented After-Sales Service Coordinator to join our team. This role is critical in ensuring the seamless transition from project completion to customer satisfaction, reinforcing our commitment to providing top-level sports facilities in the country. Key Responsibilities: 1. Documentation Management: Oversee the...

Job Description: The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry. Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations. This includes setting and maintaining high standards of service,...

Key Responsibilities: 1. Documentation Management: Oversee the meticulous organization of project documentation, including filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules, ensuring that all records are accurate and accessible. 2. Coordination with Teams and...

Key Responsibilities: 1. Documentation Management: Oversee the meticulous organization of project documentation, including filing installation photos, shipping documents, product warranties, service agreements, delivery receipts, ocular reports, and maintenance schedules, ensuring that all records are accurate and accessible. 2. Coordination with Teams and...

1. Service Branch Oversight and Planning: * Manage and oversee two (2) or more geographically separated Service branches, ensuring all activities align with company objectives. * Plan, organize and streamline all branch operations under him to uphold quality standards for regular and special service jobs related to elevators and escalators. *Implement...

1. Service Branch Oversight and Planning: * Manage and oversee two (2) or more geographically separated Service branches, ensuring all activities align with company objectives. * Plan, organize and streamline all branch operations under him to uphold quality standards for regular and special service jobs related to elevators and escalators. *Implement...

Lead client-side operations and delivery across multiple clients & projects Strong stake holder and account management is vital for this position Manage external & internal coms for smooth & successful project delivery Act as primary point of contact for some of the largest company names on the planet Strong client management background with companies from...

Lead client-side operations and delivery across multiple clients & projects Strong stake holder and account management is vital for this position Manage external & internal coms for smooth & successful project delivery Act as primary point of contact for some of the largest company names on the planet Strong client management background with companies from...

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management. Project experience should...

A. Incident & Problem Management ● Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. ● Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). ● Establishes and maintains communications with key IT and...