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Account Services Assistant

2 months ago

Pasig City, Philippines Tangent Solutions, Inc. Full time
- Assist Account Coordinator for terminal related concerns received from accounts daily.
- Prepares all supporting documents required for billing.
- Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.
- Monitors and ensure that key support groups consistently follow all existing escalation procedures.
- Provides complete and timely reports and updates to accounts based on set deliverables of key support groups.
- Assists the Account Coordinator and Account Supervisor in preparing presentations to key accounts.
- Assist in preparation of monthly service review presentations for key account and attends the same.
- Establishes filing and documentation of the encoding system of account and other official and business-related records.
- Assists in all customer-related events or activities initiated by and/or for the company.
- Coordinates with Operations Department in the pick up and delivery of supplies, terminals, paper consumables, etc. to merchants.
- Provides complete and timely reports and updates based on set deliverables and deadlines with Sales Manager.
- Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Account Services Assistant as may be formally and officially defined by the immediate superior or by the executive management.

REQUIREMENTS
1. A Bachelor's Degree in Information Technology, Business Administration, Marketing and other related fields.
2. At least 1 year of work experience in performing executive and/or administrative functions3. Computer literate and knowledgeable in Basic Windows Applications.
4. Keen on minute details, flexible, systematic, and results-oriented.
5. Good in written and verbal communication skills.
6. Ability to work well under pressure and with minimal supervision.

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