Customer Support for Telco Account

5 days ago

Cagayan de Oro, Philippines TORCH Solutions Full time

We are seeking a driven and customer-focused individual to join our dynamic team as a Customer Support Representative for a leading telecommunications company. This full-time role is based in Cagayan de Oro, Misamis Oriental, and offers an attractive relocation package for the right candidate.

What you'll be doing
Provide exceptional customer service and support to clients by addressing their inquiries, concerns, and requests in a timely and professional manner
Assist customers with a wide range of topics, including product information, troubleshooting, and order processing
Identify and escalate complex issues to the appropriate team or department for resolution
Contribute to the continuous improvement of customer service processes and procedures
Collaborate with cross-functional teams to ensure a seamless customer experience

What we're looking for
Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
Strong problem-solving and critical thinking skills to quickly and accurately address customer inquiries
Ability to work in a fast-paced, target-driven environment and adapt to changing priorities
Passionate about delivering exceptional customer service and contributing to the success of the team

Perks and Benefits:
6-12months customer service experience: 19,000
13months and above CCE: 21,000
(10K SOB)
EARN AS MUCH AS 45K
( 1 Way Free Transpo going home
+Relocation Package)
Allows Virtual Process

Apply now to become our next Customer Support Representative and start your career.

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