BPO Operations Manager
1 week ago
Key skillsmanger operationsHealthcare domainHealthcare OperationPH HealthcareMinimum 2 years leadership role in BPO HealthcareHealthcare accountBPO Healthcare.Functional Title: Operations Manager.Educational Background: B.S NursingQualifications: 8+ years of related experience or equivalent combination of education and experience required to include 2+ years of direct clinical care OR 2+ years of case management/utilization management required. Bachelor's degree in nursing (BSN) from an accredited college or university or equivalent work experience preferred. Certification in case management, pharmacy,rehabilitation nursing or a related specialty is highly preferred. Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint,Visio, and SharePoint Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, Utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers compensation guidelines, periods of disability, and treatment needed is preferred Excellent oral and written communication, including presentation skills Leadership/management/motivational skills as well as analytic and strongorganizational skills Ability to work in a team environment and to meet or exceed PerformanceCompetencies Previous experience of managing a team size of 100 FTEsMain Roles and Responsibilities: Manages overall operations and is responsible for the effective and successful management of productivity, quality control, and safety measures as established and set by the project. Ensures safe and efficient operations. Serves as a company representative onregulatory and mandatory issues. Enhances the operational procedure, systems, and principles in the areas ofinformation flow and management, business processes, enhanced managementreporting, and look for opportunities to expand systems. Carries out supervisory responsibilities in accordance with company's policies andapplicable laws.Additional Roles and Responsibilities: Interviewing, selection, and hiring Training new and existing employees Planning, assigning, and directing work to subordinates Authoring and discussing with employees performance appraisals Addressing employee performance and corrective action plans Driving employee motivation and rewards Communicating job expectations Contributing operations information and recommendations to strategic plans andreviews; prepare and complete action plans; implement production, productivity,quality, and customer-service standards; resolve problems; complete audits; identifytrendsSkills and Proficiencies: Leadership Conflict Management Organization Decision-Making People Management Data Entry Skills Data Processing Skills Reporting Skills Deadline-Oriented Critical Thinking Skills Problem Solving Skills Planning and Organizing Excellent Communication Skills Persuasiveness Influencing and Leading Stress Tolerance
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3 weeks ago
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4 weeks ago
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2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeSkills and Qualifications: Must have at least 7 years of experience in Training and Development Must have at least 2 years of Contact Center or BPO industry experience Must have at least 5 years of experience as lead Experience in business training, professional development, research and workshops is an advantage Excellent presentation skills Ability to...
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BPO Training and Development Associate Manager
4 weeks ago
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3 weeks ago
Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full timeRole Name: Operations ManagerCompany Overview: Call Center/ IT-Enabled Service/ BPOJob Responsibilities:This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Operations Strategy and Planning:Contribute positively and effective to a new BPO Supervise agents,...
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Operations Manager
4 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeRole Name: Operations ManagerCompany Overview: Call Center/ IT-Enabled Service/ BPOJob ResponsibilitiesThis position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Operations Strategy And PlanningContribute positively and effectively to a new BPO.Supervise agents,...
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Operations Manager
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Financial Operations Manager
6 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Overview:Gratitude Philippines is a forward-thinking organization seeking a highly motivated and experienced individual to fill the position of Financial Operations Manager. As a key member of our finance team, you will be responsible for overseeing financial operations, ensuring compliance with regulatory requirements, and providing strategic financial...
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1 week ago
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Operational Leadership Manager
4 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeJob OverviewThis position is responsible for overseeing operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Key ResponsibilitiesContribute positively and effectively to a new business process outsourcing (BPO) environment.Supervise agents, supervisors, and team leaders in...