Program Manager BPO
1 day ago
Carelon Global Solutions Philippines is seeking a Program Manager BPO to lead our team's operational activities, drive growth, and enhance customer satisfaction.
About the Role:
- Lead Operations: Oversee the day-to-day operations of the team, ensuring efficient execution and high-quality results.
- Collaborate with Teams: Act as a liaison between internal and external groups, promoting effective communication and collaboration.
- Initiative Development: Contribute to creating and launching critical account initiatives and programs, driving business objectives and growth.
- Policy Development: Provide inputs to policies and processes impacting operations, ensuring alignment with business goals.
- Talent Management: Manage a team of CCRs, focusing on talent development, coaching, and performance evaluation.
We offer a competitive compensation package, opportunities for career growth, and a dynamic work environment that values teamwork and innovation.
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