Client Support Analyst

1 week ago


Baguio, Philippines NEKSJOB Full time

Summary:
As a Client Support Analyst, you will have the opportunity to analyze complex software issues, engage with a worldwide client base, and provide an excellent customer experience every day. In this position, you will be the primary point of contact for a broad range of customers from financial and property management institutions, assisting with various questions and issues. The company relies on you to listen to and empathize with clients, using your troubleshooting skills, technical knowledge, and creativity to deliver effective solutions and a consistent, professional experience.

Responsibilities:
Respond to inbound requests from all channels (phone, portal, and/or chat) within prescribed service levels
Identify, assess, and resolve all new and existing concerns
Monitor, document, and manage the resolution process in a timely manner while effectively communicating status with clients to maintain a high degree of satisfaction

Qualifications:
Previous experience in customer service; technical support experience preferred
Bachelor’s degree or equivalent work experience
Strong customer focus and passion for support
Creative and curious troubleshooting mindset
Excellent organization and time management skills
Aptitude for technology
Professional written and verbal communication skills

Cultural Fit:
Customer-focused with a passion for delivering great support
Creative and curious problem solver
Acts with integrity, honesty, and inclusiveness
Action-oriented and responsive
Takes initiative and follows through efficiently
Keeps commitments with enthusiasm
Strives to exceed expectations
Embraces change and celebrates progress


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