Rostering Officer

2 weeks ago

Manila, Philippines V360 Global Solutions Inc. Full time

As a Rostering officer, you will be responsible for coordinating, planning,
maintaining and scheduling casual, part-time and full-time staff shifts along with
potential interactions with clients (split shifts may be required)
Key Responsibilities:
• Coordinate and schedule daily staffing allocations to ensure all
shifts are filled
• Assist with the scheduling, coordination, and rostering of
mandatory staff training
• Contribute to the preparation and implementation of rostering
procedures
• Provide high level administrative support on a variety of other
staffing and rostering related tasks as required
• Maintain and update the casual employee roster
• Oversee the master roster and process shift variations, permanent
shift changes and generate/publish new rosters fortnightly
• Accurately and efficiently manage the administration and
maintenance of Company records databases
• Undertake other duties that may be allocated from time to time that
are within the capacity, qualifications and experience normally
expected from persons occupying positions at this classification
level.
• Identify any overtime, broken shifts, or casual hours in Brevity and
seek approval from the relevant manager before rostering these
shifts.
• Ensure shifts are rostered in line with applicable award guidelines,
following set instructions.
• Communicate any recurring issues or patterns—such as unfilled
shifts or staff availability concerns—to your manager in a timely
manner.
• Liaise with managers regarding staffing gaps or ongoing needs to
support forward planning and workforce coordination.
Qualifications:
• Minimum 1 year experience working in a similar role is required,
particularly knowledge of best practice rostering procedures in a
similar industry.
• Bachelor’s Degree in a relevant field, such as business
administration, quality management or related discipline
(Preferred)
• High-level administration experience
• Knowledge and skill with portals and programs such as, Rostering
Systems and Microsoft Office 365
• Effective communication skills and the ability to liaise effectively
with staff and managers to coordinate shifts.
• Well-developed capacity to manage the competing demands of a
busy environment, work to deadlines and maintain attention to
detail.
• Ability to work independently and as part of a team

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