Customer Support Representative

3 weeks ago

Cebu City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Are you looking for an opportunity to join an established and growing company in the call centre and customer service industry? Talent Outsourcing Channel Solutions' is currently seeking a passionate and dedicated Customer Support Representative to join our team in Cebu City Cebu. This is a full-time position where you will be responsible for providing exceptional customer service and support to our clients.

What you'll be doing
Responding to customer inquiries and concerns via phone, email, or chat in a friendly and professional manner
Troubleshooting issues and providing solutions to customers
Accurately documenting customer interactions and following up on open issues
Identifying opportunities to improve customer satisfaction and provide feedback to the management team
Adhering to company policies, procedures, and quality standards
Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

Strong customer service and communication skills, with the ability to effectively interact with customers from diverse backgrounds
Applicant with or without BPO experience are welcome to apply
Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
Proficient in using computer systems and various software applications
Ability to work in a fast-paced environment and adapt to changing priorities
Commitment to providing high-quality customer service and a desire to continuously improve
Previous call centre or customer service experience is preferred, but not required

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and collaborative work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being. Our team-oriented culture and focus on employee engagement create an environment where you can thrive and contribute to our company's success.

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