Real Time Analyst

2 months ago


Taguig, Philippines Synlink Recruitment Outsourcing Co. Inc. Full time

As a Real-Time Analyst, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include:• Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues.• Data analysis: Analyzing performance metrics to identify trends, opportunities for improvement, and areas of concern.• Reporting: Generating accurate and timely reports to keep stakeholders informed about operational performance.• Problem-solving: Identifying and resolving issues that may impact service levels or customer satisfaction.• Collaboration: Working closely with operations teams to implement strategies for improving efficiency and productivity.QUALIFICTAIONS:• We require at least 2 years solid experience in RTA - healthcare is an advantage.• Willing to work ONSITE and SHIFTING SCHEDULE in TAGUIG


  • Real Time Analyst

    2 months ago


    Taguig, Philippines Synlink Recruitment Outsourcing Co. Inc. Full time

    As a Real-Time Analyst, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include: • Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues. • Data analysis: Analyzing performance metrics to identify...

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