Real Time Analyst
3 weeks ago
Manage call volume and intraday monitoring to ensure optimal service levels. Collaborate with operations to create valuable reports for forecasting and process improvement planning.
Key Responsibilities- Monitor and report on call volume, intraday performance, and program break schedules.
- Assist operations in maintaining service levels and creating reports for forecasting.
- Generate ideas for process and service improvement planning.
- Use trends and reports to forecast requirements on a timely manner.
- Responsible for alerting operations regarding adherence performance and productivity on a daily, weekly, and monthly basis.
- Monitor, report, and consolidate system downtime documentation.
- Effectively communicate new and pending requirements to internal and external stakeholders to elevate service delivery.
- Initiate overtime offers to meet billable hours requirements and encourage team members to take advantage of it.
Demonstrate a strong work ethic and advanced Microsoft Excel skills, including advanced formulas, Word, and Email. VBA macros are an asset. Experience with IEX, CMS, Avaya, and NiCe is required. Ability to create reports in Excel and forecast results. Attention to detail and high level of accuracy are essential. Ability to multi-task, focus, and complete reports for extended periods of time. Previous call center experience is required, with previous Work Force Management experience considered an asset.
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Workforce Planner/Real Time Analyst/Scheduler
3 weeks ago
Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full timeWorkforce Planner/Real Time Analyst/SchedulerWe are seeking a highly skilled Workforce Planner/Real Time Analyst/Scheduler to join our growing WFM team at IOPEX Technologies Philippines - Taguig. As a key member of our team, you will be responsible for managing the performance of a team comprised of Workforce Leads and Analysts, rolling out agent schedules,...
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Real-Time Operations Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing Co. Inc. Full timeJob Title: Real-Time AnalystAs a key member of our team at Synlink Recruitment Outsourcing Co. Inc., you will play a vital role in ensuring seamless operations by monitoring and analyzing real-time data.Responsibilities:Real-time monitoring: Track call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues.Data analysis:...
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Real-Time Operations Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing Co. Inc. Full timeJob Title: Real-Time AnalystAs a key member of our team at Synlink Recruitment Outsourcing Co. Inc., you will play a vital role in ensuring the smooth operation of our systems by analyzing and interpreting real-time data.Key Responsibilities:Real-Time Monitoring: Track call volumes, agent availability, and queue lengths to identify potential bottlenecks or...
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Statistical Analyst
5 days ago
Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing Co. Inc. Full timeJob Title: Real Time AnalystWe are seeking a skilled Real-Time Analyst to join our team at Synlink Recruitment Outsourcing Co. Inc. As a key member of our operations team, you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data.Key Responsibilities:Monitoring real-time data to identify potential bottlenecks or...
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RTA - Real Time Analyst (Workforce Management)
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeMain ResponsibilitiesAs a key member of our team, you will be responsible for managing call volume, monitoring intraday performance, and developing schedules to ensure optimal service levels.You will work closely with operations to maintain service standards, create valuable reports for forecasting, and generate ideas for process improvements.Key...
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Real Estate Officer
3 weeks ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeWHR Global Consulting is seeking a highly skilled Real Estate Officer to join its team. As a key member of the Leadership Team, you will play a crucial role in achieving the company's goals and delivering exceptional results.The ideal candidate will have a strong background in real estate transactions, property management, and store network development. You...
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Real Estate Officer
3 weeks ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeWHR Global Consulting is seeking a highly skilled Real Estate Officer to join its team. As a key member of the Leadership Team, you will play a crucial role in achieving the company's goals and delivering exceptional results.The ideal candidate will have a strong background in real estate transactions, property management, and store network development. You...
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Real Estate Portfolio Manager
3 weeks ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeJob SummaryWe are seeking a highly skilled and experienced Real Estate Portfolio Manager to join our team at WHR Global Consulting. The successful candidate will be responsible for managing and preserving the value of our real estate portfolio, ensuring that all projects are delivered on time and within budget.Key ResponsibilitiesProperty Acquisitions:...
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Real-Time Data Analyst
7 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeMain Responsibilities:Manage call volume and intraday schedules.Assist operations in maintaining service levels, creating valuable reports for forecasting, and generating ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely manner, calling out members not adhering to time schedules, and sending out...
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Workforce Services Senior Analyst
3 weeks ago
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Warehouse Real Estate Portfolio Manager
3 weeks ago
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Workforce Services Senior Analyst
6 days ago
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Warehouse Real Estate Portfolio Manager
3 weeks ago
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Data Insights Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing Co. Inc. Full timeReal-Time Analyst Job DescriptionAs a Real-Time Analyst at Synlink Recruitment Outsourcing Co. Inc., you will play a crucial role in ensuring efficient operations by monitoring and analyzing real-time data. Your responsibilities will include:Key Responsibilities:Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify...
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Real Estate Portfolio Manager
2 weeks ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeJob Title: Real Estate Portfolio ManagerJob Summary: WHR Global Consulting is seeking a highly skilled Real Estate Portfolio Manager to join its team.Key Responsibilities:* Facilitate property acquisitions, including market and technical due diligence, negotiations, contract preparation, and execution.* Validate commercial terms, project costs, operational...
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Workforce Services Senior Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled Workforce Services Senior Analyst to join our team at Neksjob. As a key member of our workforce management team, you will be responsible for ensuring the timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines.Key ResponsibilitiesDevelop and ensure the integrity and...
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TR Analyst
7 days ago
Taguig, National Capital Region, Philippines KMC Savills, Inc. Full timeKMC Savills, Inc., a leading full-service real estate solutions provider, seeks a highly motivated TR Analyst - Sales Expert to join their team. As a key member of the sales team, this individual will be responsible for coordinating the sales of commercial space and delivering real estate transactions.Key Responsibilities:Coordinate sales of commercial space...
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Strategic Real Estate Acquisition Specialist
7 days ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeKey Responsibilities:As a Strategic Real Estate Acquisition Specialist at WHR Global Consulting, you will be responsible for facilitating property acquisitions, including market/technical/legal due diligence, negotiations, contract preparation, execution, and turnover. Additionally, you will validate commercial terms, project costs, operational expenses, and...
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Real Estate Portfolio Manager
7 days ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full time**Role Overview**WHR Global Consulting, a global talent solution provider, seeks a talented individual to fill the position of Real Estate Officer for its client based in BGC, Taguig.**Responsibilities**Facilitate property acquisitions, including due diligence, negotiations, contract preparation, execution, and turnoverValidate commercial terms, project...
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Workforce Planning and Scheduling Expert
3 weeks ago
Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full timeWorkforce Planner/Real Time Analyst/SchedulerWe are seeking a highly skilled Workforce Planner/Real Time Analyst/Scheduler to join our growing team at IOPEX Technologies Philippines - Taguig. As a key member of our workforce management team, you will be responsible for planning and scheduling our workforce to meet the demands of our business.Key...