Real-Time Operations Specialist

3 weeks ago


Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing Co. Inc. Full time
Job Title: Real-Time Analyst

As a key member of our team at Synlink Recruitment Outsourcing Co. Inc., you will play a vital role in ensuring the smooth operation of our systems by analyzing and interpreting real-time data.

Key Responsibilities:
  • Real-Time Monitoring: Track call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues.
  • Data Analysis: Analyze performance metrics to identify trends, opportunities for improvement, and areas of concern.
  • Reporting: Generate accurate and timely reports to keep stakeholders informed about operational performance.
  • Problem-Solving: Identify and resolve issues that may impact service levels or customer satisfaction.
  • Collaboration: Work closely with operations teams to implement strategies for improving efficiency and productivity.
Requirements:
  • At least 2 years of solid experience in RTA, with healthcare experience being an advantage.
  • Willingness to work onsite and adapt to shifting schedules in Taguig.

We are looking for a highly skilled and detail-oriented individual to join our team. If you have a strong background in data analysis and a passion for problem-solving, we encourage you to apply for this exciting opportunity.



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