Learning and Development Specialist for Alorica Davao

4 days ago


Davao City, Philippines Hr1001 Full time

"please attached your cv or resume with email, phone number, home address and your full name"Qualifications:At least 1 year experience of Customer Service Excellent in English communication skillsResponsibility:Ensure training is innovative, and engaging, appealing to today's learnerManage content review and approval processManage all project/ program change requestsCollect and analyze quantitative and qualitative data to develop fact-based recommendations with service provider's quality and operations Why you need to choose Alorica?First, the company is growing rapidly and there is a lot of opportunity for advancement. Second, the company culture is fantastic - it's very collaborative and everyone is really friendly and supportive. Finally, the benefits are great - Alorica offers a lot of perks and benefits that other companies don't offer.AboutAlorica provides tech-enabled customer experiences at scale for the world’s biggest brands, backed by 25 years of industry-leading expertise to move companies forward.Investing in the FutureWe consistently invest in technology, our geographic footprint, tech partnerships and talent, including our experiential lab capabilities, digital solutionists, and tech experts.Industry Disruptors for 25+ YearsLeading the charge and investing in pioneering technology to power the future of CX­ means our clients have early access to technology before it’s commercially available.Driven by Client GoalsOur team infuses innovation into everything we do with a digital-first consultative approach, an innovation lab to experiment, best-in-class technology—all while consistently delivering peak performance.The Alorica WayOur digitally infused operating model is designed to deliver exceptional performance for your business and unforgettable service for your customers.Diversity by DesignAs the largest certified minority-owned BPO, we take DEI seriously. And our award winning, inclusive culture is what keeps our global workforce engaged and performing their best for our customers.



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