Quality Assistant Manager

6 days ago


Cebu, Philippines Gratitude Full time

Job title: Quality Assistant Manager-Insurance-EBU
Work location: Cebu
Work set up and schedule: Onsite and Shfiting
Salary: 40k-50k

Qualifications:
•Minimum of 2 years in a QA AM/TL role or currently in a Sr. TL level role
•Knowledge of quality tools and analysis
•Experience in financial services (preferred)
•Must have an understanding of NPS calculation/CSAT
•Knowledge of quality framework deployment in new transitions
•6 years of experience in BPO



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