Customer Experience Design Manager

12 hours ago

Taguig, Philippines EastWest Bank Full time

About the Job Locations: BGC, Taguig Corporate Title: Junior Officer to Senior Manager Work Arrangement: Hybrid The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Design Manager. In this role, you will leverage your experience design expertise to enhance customer interactions across channels by developing personas, mapping journeys, and designing innovative solutions that align with EastWest Banks brand values and goals. You will lead cross-functional CX initiatives from concept to execution, using data and insights to drive strategy, monitor success metrics, and continuously improve the customer experience. Going Further For You. Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success. At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment. For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. What the role will entail Identify key customer experience (CX) opportunities using Voice of the Customer data (e.g., NPS, CSAT, complaints) and facilitate journey mapping sessions, immersions, and focus group discussions with business units.Create and utilize customer-centric tools such as journey maps and process workflows (LUCID, MIRO, Excel) to highlight pain points, gaps, and improvement areas.Act as facilitator and point person in scrum meetings, coordinating with stakeholders to align on quick wins, long-term solutions, and final action plans for CX improvement initiatives.Partner with cross-functional teams to define requirements, launch enhancements, and ensure alignment with the banks strategic goals, providing insights to product teams as needed.Track project outcomes and metrics tied to business impact, document process changes, conduct benchmarking, and share innovation opportunities with the UX team for digital enhancement consideration. What were looking for Holder for a Bachelors Degree Experience in Banking or Financial Servicesparticularly in Credit Cardsis an advantage, but not mandatoryAt least 35 years of experience as a Customer Experience Analyst, with a strong background in data-driven decision-making and problem-solving.Proven ability to manage and deliver cross-functional projects on time, within budget, and aligned with business goals.Proficient in Microsoft Office tools and platforms such as MIRO, LUCID, Excel, PowerPoint, and Access for research, analysis, and presenting insights. What you can expect from joining our team Career development and training opportunities Competitive salary package and benefits Performance-based incentives and recognition programs to reward high-performing individuals Opportunity to work with industry experts and be mentored by them Defined career progression paths to guide you in your professional growth

  • Graphic Designer

    2 weeks ago

    Taguig, Philippines Design Force Full time

    As a Graphic Designer , you create visually engaging and on-brand graphics across multiple media. You collaborate with creative leads and project managers to execute designs that meet project requirements, align with brand guidelines, and incorporate current design trends. What You'll Do Collaborate with creative leads and project managers across different...

  • User Experience Designer

    4 weeks ago

    Taguig, Philippines Audinate Full time

    Overview Audinate Taguig, National Capital Region, Philippines Are you a UX Designer looking for the next step in your career? If the opportunity to work in a global industry leader with a diverse culture excites you, this may be the role for you. With Audinate, you’ll find your connection to the world of sound and vision. We lead the world in AV...

  • Customer Experience Manager

    4 weeks ago

    Taguig, Philippines FWD Group Management Holdings Limited Full time

    Customer Experience Manager - Continuous Improvement page is loadedCustomer Experience Manager - Continuous Improvement Apply locations Philippines - BGC Taguig time type Full time posted on Posted Today job requisition id R- About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10...

  • Customer Experience Manager

    1 week ago

    Taguig, National Capital Region, Philippines Alveo Land Corp Full time ₱900,000 - ₱1,200,000 per year

    Job Role The Customer Experience Manager is responsible for providing support in the creation of quality pre-turnover and turnover customer experience by way of ensuring effective customer communication, timely resolution of customer requests and the turnover property.Job QualificationsGraduate of Bachelor's Degree in Business Administration/Management or...

  • Customer Experience Manager

    4 weeks ago

    Taguig, Philippines ACMobility Full time

    The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper...

  • CX Design Manager

    4 weeks ago

    Taguig, Philippines GCash Full time

    Overview GCash Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the...

  • Finance Manager

    3 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱2,000,000 - ₱2,500,000 per year

    Work Model:Work From OfficeShift:EST Hours (Night Shift)Location:BGC, TaguigIT By Design Philippinesis looking for aFinance Managerwith strong global finance experience, ideally with exposure to both theUS and Philippine markets. You'll lead financial operations, planning, and compliance for our Philippines operations and collaborate with cross-functional...

  • Customer Experience Specialist

    4 weeks ago

    Taguig, Philippines Freelancer.com Full time

    Working at Freelancer.com are for the: Self-growth enthusiasts. We kickstart our day asking, what can I improve today? Trailblazers. If you’re someone who takes charge and strives to have their ideas turn into instant impact, you’re in! Data-driven. In making decisions we rely on one question, what does the data say? Changemakers. Driven by our mission...

  • Customer Experience Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Freelancer Full time ₱800,000 - ₱1,200,000 per year

    Working at are for the:Self-growth enthusiasts. We kickstart our day asking, what can I improve today?Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're inData-driven. In making decisions we rely on one question, what does the data say?Changemakers. Driven by our mission to bring billions of...

  • Customer Experience Quality Lead

    4 weeks ago

    Taguig, Philippines AboitizPower Full time

    Overview Join to apply for the Customer Experience Quality Lead role at AboitizPower The CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer journey. S/he ensures that these standards are implemented across AP...