
Customer Experience Manager
4 weeks ago
The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper evaluations, and service integration programs.
Key Responsibilities:
- Customer Experience Strategy & Loyalty Programs
- Sales Experience & Dealer Collaboration
- Aftersales Excellence & Service Process Optimization
- NPS & Feedback Management
- Customer Education & Internal Training
- Performance Monitoring & KPI Management
- Dealer Engagement & Performance Improvement
- Sales and Service Integration
- Bachelor’s Degree in Business, Marketing, Psychology, or related field.
- At least 5 years in customer experience, automotive, retail, or related industries.
- Prior involvement in customer satisfaction programs (e.g., NPS, CSI).
- Experience with dealer networks or franchise operations is a strong advantage.
- Strategic thinking with operational execution skills.
- Strong data and performance tracking mindset.
- Excellent communication, coaching, and stakeholder management skills.
- Proficiency in CRM tools and survey platforms.
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Customer Experience Manager
1 week ago
Taguig, National Capital Region, Philippines Alveo Land Corp Full time ₱900,000 - ₱1,200,000 per yearJob Role The Customer Experience Manager is responsible for providing support in the creation of quality pre-turnover and turnover customer experience by way of ensuring effective customer communication, timely resolution of customer requests and the turnover property.Job QualificationsGraduate of Bachelor's Degree in Business Administration/Management or...
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Customer Experience Manager
4 weeks ago
Taguig, Philippines FWD Group Management Holdings Limited Full timeCustomer Experience Manager - Continuous Improvement page is loadedCustomer Experience Manager - Continuous Improvement Apply locations Philippines - BGC Taguig time type Full time posted on Posted Today job requisition id R- About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10...
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Customer Experience Specialist
5 days ago
Taguig, Philippines TalentPop App Full timeOverview Customer Experience Specialist (E-commerce & Support Platforms) - Remote About TalentPop At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a...
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Customer Experience DT Assistant Manager
4 weeks ago
Taguig, Philippines Unilever Full timeOverview MAIN JOB PURPOSE: As the Customer Experience Distributive Trade Assistant Manager, you will lead end-to-end enhancements across the customer experience operations, enabling transformative change in how distributors and business units operate. You will drive operational reinvention through digital tools, intelligent forecasting, and collaborative...
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Customer Experience Associate
3 days ago
Taguig, National Capital Region, Philippines HelloConnect Full time ₱300,000 - ₱600,000 per yearAbout Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
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Customer Experience Associate
3 days ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱900,000 - ₱1,200,000 per yearAbout Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
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Lead-Customer Experience
3 weeks ago
Taguig, Philippines Sutherland Full timeCompany Overview Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Customer Experience Executive
4 weeks ago
Taguig, Philippines Probe Group Full timeOverview Probe Group Taguig, National Capital Region, Philippines Job Description: Customer Experience Executive position to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by performance metrics. Under the supervision of the Circle Leaders. Job Summary Under the supervision of the...
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Customer Experience Executive
2 weeks ago
Taguig, Philippines Probe Group Full timeOverview Probe Group Taguig, National Capital Region, Philippines Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Responsibilities...
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Customer Experience Executive
4 weeks ago
Taguig, Philippines Probe CX Full timeJOB SUMMARY: Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Educational Attainment: At least a Senior High School Graduate Desired...