Capacity Planner
2 days ago
As a Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. Primary Responsibilities:• Compile, analyze, review, forecast, and trend complex data• Present analysis and interpretation for operational and business review and planning• Support short and long term operational / strategic business activities through analysis• Develop recommended business solutions through research and analysis of data and business process and implement when appropriate• Support ad hoc operational/strategic business activities through analysis and reporting• Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time• Perform other job-related work as assigned• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications:• 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations• 3+ years of senior or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases or recommendations• 3+ years of experience with long range planning, financial modeling and complex data analysis of all contact center/back-office service area metrics• 3+ years of experience identifying sources of data, consuming and rationalizing the data, defining key production indicators and report building• 3+ years of experience handling complex operations and financial issues that may have division- or company-wide scope• Experience with Workforce Management (WFM) software including NICE, Aspect, Verint• Intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)• Proven solid analytical and critical thinking skills to identify trends and influence business decisions• Proven excellent oral and written communication skillsPreferred Qualification:• Experience in the Healthcare industryAdditional details:• Set up: RTO (first 3-6 mos)• Schedule: Night Shift (9pm onwards)• Office location: QC, Taguig, Muntinlupa, Makati
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Capacity Planner
1 month ago
Taguig, Philippines Nityo Infotech Services Philippines Full timeAs a Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for...
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Capacity Planner
1 month ago
Taguig, Philippines Nityo Infotech Services Philippines Full timeAs a Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for...
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Strategic Workforce Optimizer
1 week ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks a highly skilled Resource Planner/Capacity Planner to join our team. This is a dynamic role that requires strong analytical skills and the ability to communicate effectively with various stakeholders.Key Responsibilities:Manage workforces to meet business needs, ensuring optimal resource utilization.Analyze data...
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Talent Sourcing Specialist
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeCompany Overview:TASQ Staffing Solutions is a leading staffing agency specializing in workforce optimization.Salary: $85,000 - $110,000 per yearJob Description:We are seeking an experienced Resource Planner/Capacity Planner to join our team. As a key member of our operations department, you will be responsible for planning and optimizing workforce resources...
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Talent Acquisition Specialist
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Description:We are seeking a highly skilled Talent Acquisition Specialist to join our team at TASQ Staffing Solutions. This role will be responsible for planning and managing the workforce, ensuring optimal productivity and efficiency.Responsibilities:Manage work schedules, leave allocations, and other workforce-related tasksDevelop and implement...
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Workforce Optimization Specialist
2 months ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at TASQ Staffing Solutions. As a key member of our operations team, you will play a critical role in ensuring the efficient management of our workforce.About the RoleThe ideal candidate will have a strong background in resource planning and capacity management, with...
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Strategic Operations Manager
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines: A Leading Provider of Innovative SolutionsWe are seeking an experienced Capacity Planner to join our team in QC, Taguig, Muntinlupa, or Makati. This role offers a unique opportunity to utilize your analytical skills and drive business growth.About the Role:The successful candidate will be responsible for analyzing complex...
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Workforce Optimization Specialist
1 month ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsTASQ Staffing Solutions is a leading provider of staffing solutions, and we are seeking a skilled Workforce Optimization Specialist to join our team.Estimated Salary: $65,000 - $85,000 per year.Job DescriptionWe are looking for an experienced Resource Planner/Capacity Planner who can optimize workforce performance and improve...
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Senior Workforce Optimization Analyst
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled Senior Workforce Optimization Analyst to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a professional with experience in call center operations and resource planning.Job DescriptionThe successful candidate will be responsible for analyzing and optimizing workforce scheduling,...
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Strategic Workforce Optimizer
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time**About TASQ Staffing Solutions**TASQ Staffing Solutions is a dynamic and innovative company that specializes in providing top-notch workforce management solutions. As a leading player in the industry, we strive to deliver exceptional results and exceed our clients' expectations.**The Role of Strategic Workforce Optimizer**We are currently seeking an...