IT Helpdesk Support

Position: IT Helpdesk SupportLocation: Cebu IT Park, Cebu CityJob Type: Full-time (Onsite/Office)Position SummaryThe Helpdesk Support serves as the first point of contact for all technical incidents, service requests, and inquiries raised by managed customers. This role ensures timely triage, documentation, and coordination of support cases, maintaining...

JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.KEY RESPONSIBILITIESSupervise, coach, and mentor helpdesk support staff to ensure consistent performance and professional growth.Delegate tasks and set priorities to ensure timely resolution of user concerns.Ensure that all helpdesk tickets are logged, tracked, and...

Full-Time PositionSchedule: Mid Shift/ShiftingWork Setup: Onsite (Ortigas, Pasig City)JOB OVERVIEWClient Response Services (CRS) is the internal technical support team. Some of the key responsibilities of a CRS Helpdesk Agent include:Address end user queries and issues via phone, e-mail and chat support.Provide world class quality of service to end users...

Graduate of computer-related course such as Information Technology, Computer Science, Computer Engineering or Electronics Communication EngineerFresh graduates are welcome to applyWith at least 6 months to 1 year experience can also applyProgramming skill is a mustContributes to team effort by accomplishing related result as neededWilling to work in...

We're Hiring – IT HelpdeskAre you passionate about technology and enjoy helping others solve technical problems? Join our growing team as an IT Helpdesk SpecialistAs part of our IT Support Team, you'll provide high-level technical assistance to our on-site employees. You'll troubleshoot complex issues, ensure minimal downtime, and maintain efficient IT...

Athena, Quezon City, National Capital Region, Philippines Overview Join or sign in to apply for the Managers, Helpdesk role at Athena . Responsibilities Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback. Track key performance metrics such as First...

Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

About Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

Key Duties & Responsibilities:Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally. Key...